Wyze Video Doorbell Firmware 4.25.1.060 Released! - 4/27/22

[adel_bouchiba]

Same issue here, the doorbell is unusable ´:-(

[SlabSlayer]

This issue was reported and acknowledged on the latest iteration of Fix it Friday for action by Wyze. They are requesting logs. Suggest all affected follow the link to the Wyze post and supply the requested info in reply.

Fix-It Friday 5/6/22

Hi, everybody! Let’s get ready for the Fix-It Friday follow-up! We have a fresh batch of issues to chase and we had some ties in some of our communities. Since our list was a bit low last week, we decided to take the tied entries in each case. Thank you for voting! Here’s what we’ve got for the month of May: Forum - Cannot select Wyze Cams when building Alexa Routines in the Alexa app We’ve been able to reproduce this internally so you’re not alone! But we’re dependent on Alex…

@WyzeGwendolyn

Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream

This is a known issue and we’re working on it! Please send in logs using the following instructions and post the log numbers here if you’re experiencing this issue:

Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!

[hien_chu]

Would like my Wyze Door Bell to send notification to Alexa when someone ring it

[Mod Note]: Your request was moved to this category for better visibility. Your request is satisfied by existing functionality that may currently be inoperable.

@WyzeGwendolyn

Forum - Cannot select Wyze Cams when building Alexa Routines in the Alexa app

We’ve been able to reproduce this internally so you’re not alone! But we’re dependent on Alexa to help with this troubleshooting because we don’t know if it’s a problem in the Alexa app or the device integration itself. We’ll let you know if we have any further questions as we work on this.

[SlabSlayer]

Welcome to the User Community Forum @hien_chu.

This functionality does exist. There are currently some issues going on with the interoperability of the Alexa App and the Wyze skill, so I am not sure if it affects this function. It may only be affecting routines. However, Wyze and Amazon are working on fixing it.

When it does work, you can enable the function by:

1. Enabling the Wyze Skill in the Alexa App
2. Adding the Doorbell Cam from Wyze as a device in Alexa
3. Opening the Doorbell Cam device in Alexa
4. Enabling the “Doorbell Press Notifications” toggle.

Hope this helps! Good Luck!

EDIT… In that page you can also set the Alexa devices that will announce the press and the sound you hear as well as person notifications if you want them.

[hien_chu]

Hi

Thank you for your reply. Sorry for not being clear. I was looking for an option for the Wyze Video door bell to send the video to Alexa when someone rings it

Thanks

Hien

[SlabSlayer]

Ah yes… Something different. A function I do not use. But, there are some @Mavens who have the Video Alexa devices and the Video Doorbell. Perhaps they can provide some insight.

[R.Good]

Here is the routine I built in Alexa.

When the front door bell is pressed, it’s just a voice command written (Add Action>Custom) in to the routine to call up the camera on the Alexa device or devices of choice.

[carverofchoice]

I did the same thing as R.Good with my Video Doorbell. As he showed, you just do a custom command with Alexa and it acts as if you told Alexa that command verbally.

For a while I even set mine up so that it would automatically stream the video doorbell as soon as it detected a person, even if they didn’t press the doobell button (I had cam plus on it, but a person could even just have it automatically load the video even with just motion).

[helio4k]

Well, for whatever reason my Wyze Doorbell (non-pro) is showing that I have the latest firmware version 4.25.1.042 but I know that the latest version is 4.25.1.060. How can I get this Updated? Any suggestions? I have tried to reboot the doorbell also no go.

[SlabSlayer]

Welcome to the User Community Forum @helio4k!

Where is it telling you that it is up to date? I am currently on 4.25.1.042 with the 4.25.1.060 pending in my Firmware list (which I won’t do because of users reporting problems)

FW Updates are listed in Account>Firmware Update

[helio4k]

This is what I see in both Firmware Update and in the Doorbell Firmware option

[helio4k]

[DHCR]

Don’t bother upgrading. I’ve been on 4.25.1.0.60 since it came out in beta. It’s still broken with the doorbell stuck authenticating 3/3.

It’s garbage. Don’t bother.

[adel_bouchiba]

So true @DHCR, same here, still bugging, stuck at 3/3. The doorbell is unusable

[SlabSlayer]

I have no answers for you. There aren’t any indications that the .060 was halted. I’m not going to update for the reasons stated by @DHCR and @adel_bouchiba although .042 was reported to have introduced the 3\3 problem and .060 was supposed to have fixed it.

I am on .042 but have never been affected by the 3\3 problem.

It is my suspicion that .042 and .060 are incompatible with the newer app versions and cause the 3\3 issue, which is why I haven’t experienced it. I am on an older App version Android 2.30.0.130

For those affected with 3\3, it might be worth a try to roll the app back to see if it helps since there is no way to revert the FW.

[helio4k]

Thank You all for responding, I like Wyze products but it seams that they are stretching tin with all those new product launches and forgetting to fix other older products by providing quality firmware fixes.
Cheers

[DHCR]

Note on the 060 FW, someone here posted that if you set the doorbell to use nightvision all the time that the 3/3 issue wouldn’t happen.
I can confirm that also works for me. So, the doorbell is at least usable, but only if it’s set to black and white.

[Newshound]

Has anyone submitted a Fix-it Friday for this?

[SlabSlayer]

5\6\22

Fix-It Friday 5/6/22

The last two firmware updates for the Doorbell Camera have made the camera inoperable as many users on this forum and reddit have reported. The camera will get stuck on Step 3 and not display the video. This includes the last firmware that was sent to fix this problem even though users reported the problem existed during the beta, but it was still released. Many have asked to roll back the firmware until the issue is resolved but support claims it can’t be done. We’re not asking for new featur…

Last update 6\1\22:

@WyzeJasonJ

Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream

We are still working on the firmware fix for this issue. We had a version but QA found some blocking issues for it so we’re working on a new version for internal testing. Thanks for your patience!

[pruitts]

Has there been any new updates on the firmware to fix the Step 3/3 Authentication issue? It’s been quite a while and I don’t see much happening with it. I bought another doorbell from Home Depot and returned the one that is having the Firmware issues. This doorbell is at firmware 4.25.0.267 and is working perfectly!