The last two firmware updates for the Doorbell Camera have made the camera inoperable as many users on this forum and reddit have reported. The camera will get stuck on Step 3 and not display the video.
This includes the last firmware that was sent to fix this problem even though users reported the problem existed during the beta, but it was still released. Many have asked to roll back the firmware until the issue is resolved but support claims it can’t be done.
We’re not asking for new features or fixing an app function, we would just like the camera to actually work and show the video. This was working properly before the last two firmwares and it’s been over a month since the device stopped working. It’s hard to believe this hasn’t been fixed already.