Wyze Vacuum not saying “WiFi connection has been reset.” after holding Home & Power for 3 seconds

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Wyze Vacuum not saying “WiFi connection has been reset.” after holding Home & Power for 3 seconds.

I just received my Wyze Robot vacuum, I’m following the instructions.

Press and Hold Power & Home and I’m not hearing the: “WiFi connection has been reset.”

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My vac lost it connection to the wifi during the night and turned off completely. The next morningI held the two buttons down for a few seconds and it turned on and reestablished its connection to my wifi.

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Hi @yc14072012 and welcome to the community forum. You might be interested in this post.
Maybe @kerrydprice as well.

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My Vac is docked at the Charging Station with both lights on solid, but the app on my phone says displays “The robot is disconnected from the internet”. I tried powering the robot off and then on but still get the error message on the app. How can I get it to reestablish the wifi connection?

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@kerrydprice Fill out the survey (linked) above, in regard to setup and connections.
Also open a Support ticket with Wyze.

Live support is available: +1-206.339.9646
Monday - Friday 5 am - 6 pm PT | Saturday 8 am - 4 pm PT

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Hi @yc14072012 & @kerrydprice
There is a new app to address some Vacuum troubles:

  • Android 2.16.55 (January 16, 2021) and
  • iOS 2.16.46 (January 16, 2021)

And a new Vacuum F/W update 1.6.75 (December 17, 2020)

Hope this helps! :slightly_smiling_face:

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