Wyze v2 outdoor cams not recording events nor can firmware be updated

Cameras
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Sorry for the long post, but I’m trying to include everything you might need to know about this problem….I’ve been fighting this for over a month. My 4 outdoor v2 cameras suddenly stopped recording events - at the same time. We may have had an internet outage that got them “confused”? Or an update bricked them? I just don’t know. The hardwired doorbell cam and both indoor pan cameras still work.

I have tried deleting and re-installing each camera multiple times, I have checked all event and detection settings multiple times. I’ve uninstalled and reinstalled everything possible. The live feed works perfectly. Notifications from other devices work perfectly. I can take a video or photo from the v2 live feeds. For some reason, the cameras aren’t acknowledging motion of any kind - person, pet, car. FYI I’m not using SD cards in any of the cameras.

The Wyze app on my iPhone and iPad are up-to-date, the office base is up-to-date, but the v2 cameras aren’t. Cameras 1, 3 & 4 current version is 4.48.4.427 and the latest version available is 4.48.4.450. Camera 2 current version is 4.48.2.62 and that’s supposedly the latest version also. Maybe that’s part of the problem? But I can’t test that because I can’t update firmware on any of the outdoor cameras. I have tried all the troubleshooting steps here, but get update failed every time: https://support.wyze.com/hc/en-us/articles/360038003732-Firmware-Failed-to-Upgrade

I unplugged the office base a week ago and turned all of the v2 cameras off and took a break because I was just fed up with it. Tonight I went through the entire reinstalling/re-pairing scenario like it was a new installation. For one brief glimmer of hope, cameras 2 and 3 detected motion as soon as they were paired and added to my plan, but haven’t captured an event since then and cameras 1 and 4 never did do anything after being re-added.

I’m not really sure where to go from here. I’ve tried calling support a couple of times but either don’t get an answer at all or I get hung up on before I get to a person. Has anybody else had the same problem, and how did you fix it? Thank you!

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I know this won’t help you much, but I’m having a similar issue but the exact opposite. All of our outdoor cams stopped working all of the sudden, but I can see that they are recording clips and can view those clips. I cannot view the live feed. I get a connection error every time. Also like you, tried all troubleshooting steps but it fails to update firmware.

I haven’t tried calling support yet and your experience doesn’t sound promising :face_with_diagonal_mouth: I’ve had nothing but issues with these outdoor v2 cams, but have been more then pleased with the other models we have.