I tried switching from individual to unlimited. I was told on chat that I needed to buy the unlimited THEN they would refund the individual plan. I purchased and then got email saying they do not give refunds even though I have chat transcript saying they would refund. Now the only answer I get is a link to the No Refund part of policy. They are money grabbing company right now and their support and customer service does not exist now. They made me pay promising refund and all they say now is the agent was wrong but we can’t refund. Only thing I was told is if there are enough people going through this a class action could be filed.
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