I had been trying to change from individual to unlimited Cam Plus. I did online chat with WYZE support and Glen M told me that if I bought unlimited Cam Plus right now he would get refund from service team. I did the purchase and he said I would receive email from Service Team that day for refund info.
Now after 3 days WYZE is saying they do not refund services on annual plan but still cancelled the old plan and put me on Unlimited plan. They said they know I was promised by Glen M on chat a refund but they will not honor the promised refund. The will also not just let me go back to old plan and give money back on plan I was told to buy so I would get refund. All they are saying is sorry but here is section that shows no refunds are given and sorry our person misled you. WHAT?
They basically are telling me that what a chat agent promises you is not honored by company. So who do we trust? Cameras fail now at much higher rate than just a few years ago, agents making promises that company refuse to honor while costing customers tons of money. This is nothing short of fraud. I have ALL THE CHATs including the promised refund. But WYZE says that it does not matter he promised refund while making you believe you would after you buy unlimited. Simply a dishonest company that has gone from helpful to only wanting more and more of your money while decreasing warranties on everything they make. They have lost a customer forever because if you can’t trust their support agents who represent the company, who can we trust.