Received my Sprinkler today. Started to install in Zone 1 no issues all good. Started to Zone 2 as soon as a ran a sprinkler test the unit started to glow red and there was burning immediately turned it off. Checked wiring all look good. Remove current wiring (Zone 1 and C wire) and try again. Plu…

@nobody_230 I would recommend unplugging this unit and not using it. I would also call support and let them know what is going on. When you get a ticket number can you please post it here and I will make sure someone at Wyze sees this thread. WYZE Support Live support is available: +1-206-339-…

Thanks Jason 21271. I’ve done multiple tested now and it seems to be ok now other than channels 1 dead and 2 on all the time. I’ve left it unplugged after my initial troubleshooting and have contacted support and open a ticket. I suspect I’ll have to return the unit and get a replacement for it whic…

[Wyze Ticket 1028094] We’re working on your request: Wyze Sprinkler Electrical Burning

Thank you for letting us know and our apologies for this! I’ll get this info to the team.

I’m sorry to hear about your issue. This is definitely not expected and I’d like to get the unit back for testing. Have you already contacted our support team? If not please open a ticket so we can send you a replacement unit and get this one back to see what’s going on.

I’ve opened a ticket but yet to have a response yet from anyone. Ticket number 1028094. I’d be happy to send it back but getting but have concern on getting a replacement unit. I love Wyze and it’s products I have several now but personally :astonished: I don’t want to have to wait months to get a r…

Don’t suppose anyone can help in getting this resolved with support. I’ve put in a ticket and yet to hear a thing form Wyze offically regarding getting the unit returned/replaced or refunded. Ticket number 1028094

Have you got anything resolved yet? I just tried installing mine yesterday and am having similar problems with my unit. Going to mess with it some more today but I dont having a good feeling it is going to work.

It’s been several days with an open ticket and I’ve yet to have anyone reach out to me to resolve the issues. I’m frankly very disappointed and it’s left quote a sour taste in my mouth over the whole thing. Die to the potential fire risk involved as it’s already smoked and popped and crackled when i…

Well I finally got my unit after waiting forever and went to install and found this instructions very cumbersome. But I have been doing irrigation stuff for over 40 years and I guess the instructions were for dummies. Check common and other splice connections in your system. The voltage is low and …

Wyze Sprinkler Electrical Fault

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UserCustomerGwen February 9, 2021, 12:04am 15

I’m going to go poke some folks with a stick. Sit tight!

Wyze support is Garbage - What's your experience?

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Wyze Sprinkler Electrical Fault

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