How do you reset a bridge?
I tried moving the bridges around already - I have six cameras and three bridges and no combination works. All the LEDs are indicate everything is fine on bridge and camera but adding sensors always times out.
I’ve had three or four support chats always with the same result. I waste hours of time running through their scripts, they clearly don’t understand the issue and then they blow me off.
I will look into beta firmware, I thought I already had switched to allowing betas.
Yeah it isn’t happening to EVERYONE’s V1s but it happened to every single one of mine.
Thanks for your suggestions, I will monkey around with deleting cameras tonight and report back.
I hate Wyze so much, only reason I am still trying to troubleshoot is I am angry about spending money with them and getting treated so poorly by the company.
What do you mean by power cycling while removing the bridge? Like try to unplug the camera power at the exact moment I am removing the USB bridge? Please clarify the order of operations if you can.
It’s been a long time since I tried troubleshooting the bridge issues, but as I recall, there is some kind of reset or pairing button on the back of the bridge that might be able to be used in some way to try resetting the bridge in some way, though I don’t recall the details off-hand.
However, if you are hearing the whole “Wyze Bridge ready to connect” announcement then it stands to reason that indicates the camera and bridge are both communicating okay already. It is odd that all your sensors aren’t working to connect. It’s almost as if every single sensor suddenly went through the brownout phenomena in the same day, but that shouldn’t be possible if the battery is still still good as you say. The brownout issue doesn’t actually destroy the sensor, but it does remove the Wyze approved MAC address, and then the sensor will never reconnect through Wyze again without finding a way to rewrite the original MAC address back onto the sensor firmware, it will still work with Home Assistant directly, but not to Wyze. It doesn’t make sense that this could be the issue though if your batteries have always had good power still, and especially for it to happen with EVERY single sensor, let alone all at once, so it just logically can’t be that, barring some astronomical crazy coincidence and statistical anomaly.
Sorry, wasn’t very clear on that. Unplug the camera from power; remove bridge; plug camera back in and let it complete power up; unplug the camera; plug in the bridge plug in the camera.
As for the button on the bridge that @carverofchoice mentions, I think Wyze disabled that in a past version of the firmware so now the only way to add the sensors is via the app. Also as @carverofchoice mentions it is unlikely that the batteries would all reach the low power point that would corrupt all the sensors at once, it isn’t out of the question if they were all purchased and installed at the same time.
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Especially since it is my understanding that even IF you let every single sensor’s battery go completely dead, the brownout doesn’t happen 100% of the time to every sensor. I have in fact had sensor batteries completely die and not brownout. From what I recall reading in the Texas Instruments manual for the chipset, it is just a fraction of the time that it happens (though I don’t know what that fraction or percent chance is), but it is not 100%. So for it to happen to 100% of the sensors in this case, even if they all did die at the same time, it is EXTREMELY unlikely that they all suffered the brownout phenomenon when it shouldn’t happen to them all.
Right! This is clearly a bizarre issue and I have done every single silly thing support asked me to do to the letter and they are just incapable of addressing this problem and no amount of my continuing to open support cases is elevating their thinking. The only satisfaction I get is from opening repeated RMA cases. I have a pile of stuff I replacements I’ll never open because they won’t work - I tried a brand new sensor they sent me - same problem. It’s something on the back end specific to my account or something like that, but support just won’t deviate from their script at this point. I feel like every time I talk to them I am talking to chat bot.
Exactly! And Wyze support chat just isn’t knowledgeable enough to troubleshoot something this technical and they won’t escalate, they just stick to the script and tell me they are sorry and all that but there is nothing they can do.
My field strength analyzer even shows the expected RF frequencies and activity I would expect to see based on the documentation I have been able to find.
The only thing I can think of is that whatever is supposed to happen on the back end when a sensor is added is hitting a road block but support just won’t work with me on this. They just want all their customers to go away I guess if they have a problem they don’t feel like dealing with. Asking for escalation if just like throwing peas against a brick wall.
I even wrote a physical letter to the CEO, and sent it registered mail so I know it was received. I am sure it was trashed without reading because Wyze is just a [Mod Edit] company to deal with.
Wrote a letter to the FTC as well, but I am sure they aren’t going to do anything unless a lot more people complain.
I bought Wyze stuff fully expecting hobbyist level home automation but they can’t even achieve that - this is just garbage from soup to nuts.
Every time I see this garbage being sold in places like Home Depot and such it just angers me further. I have to hold my nose to walk by the displays.
[Mod Note]: Post edited to conform to the Wyze Community Guidelines
I agree, this is beyond frustrating. I have had multiple sensors stop working. After contacting WYZE, their solution was for ME to purchase the v2 sensors and also told me to purchase the home monitoring service.
I find it unacceptable that their solution for bad sensors is for the customers to purchase more products and services. NOPE!
I really wanted to like Wyze products. For the price, I was willing to tolerate some bugs, which I will agree that Wyze was quick to address. But I cannot support a company that will not stand behind its products.
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