My Wyze Sense hub went offline two months back. It went offline showing the left and right status light ON but the center one OFF.
Reset button doesn’t do anything. And, I am unable to power cycle, since it’s always stuck with the left and right lights.
They sent me a replacement. It worked for a day and the new one is offline and stuck with the two lights.
The Wyze Support agents are not very helpful either.
Did anyone experience this issue? Please help.
Welcome @goksean , sorry to hear you are having issues.
I recently had a power outage like nothing I experienced before. It flickered about a dozen times before it went out basically causing my bulbs to go into pairing mode. In addition, my Hub was in the same state as yours.
The way I got mine back online was to remove the power from it then press and hold the button for about 10 Seconds, you should see the lights change, then I plugged the Power back in and went through the add device and it connected and worked fine. Did not remove the hub or do anything with my HMS, simply went through the Add Device process.
Here are some links:
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Thank you @spamoni . I appreciate you taking time to help me!
How do I protect myself from getting into this situation again? I’m tired of the sense hub going into this 2 light mode very often. I don’ t think I had any power surge at home. Thanks again!
Mine was caused by a power outage which flickered for a period of time. I decided to purchase a Uninterrupted power supply to connect some of my items where the hub is. My Plan is to ensure that the Hub is in the Battery backup so when the power goes out or flickers, there may be less risk. 
But mine has been pretty stable.
Did you fix it? I have the same problem and ended up getting a new one for the second time. I am pretty sure the problem is the battery inside the sense Hub.
I order a new one this would be my 3rd one hope it doesn’t happen again
No, I was not able to power cycle my current one. It’s just stuck with those 2 lights and won’t let me reset it.
I’ve ordered my 3rd sense hub. I hope at least this one at least works longer. Else, I’m just switching to Ring. I’m tired of this unreliable hub.
Had the same issue, even clicking the reset button after disconnecting the power to hub didnt work. It is so silly, we have to pay up the monitoring service and the customer support cannot even connect with you online to diagnose !
Mine was only able to reboot after changing usb power supply. I suspect voltage output was low but it worked with cellphone usb charger.
I’m on my 3rd replacement hub, they don’t seem very reliable.
The hubs are defective and Wyze knows it and doesn’t appear to be doing anything about it. See other post titled Defective Security Hubs
The latest AWS failure got me this time. I had to reinstall everything because a soft reset with the power cable connected did not work. What really ticks me off is that I installed a dedicated UPS just for the Hub which could power it for days and I still got SCREWED! 
Same issue here hub worked fine for 2 weeks then stuck in the disconnected / 2 lights / reset button doing nothing mode.
SOLVED: It was the power supply that failed I recall one failing on my cam pan v2 also.
Sounds like a useful product. It’s too bad they aren’t reliable.
Had the same thing happen to me except no power surge. I plugged it into another charger and it booted right up with all 3 lights. Then I plugged it back into the original power brick. Seems to be ok but we’ll see.
I have not seen any solution to this yet. Mine went out about two weeks ago doing basically the same thing. It worked for over a year. I just ordered a replacement, but it would be great if I could get this one working again. I did not see any solution though.
I had the same problem. I received a “low siren battery” notification prior to having trouble with the hub. I tried resetting, power cycling, removing the hub from the app, resetting my router, etc.
For me, this was fixed by replacing the wall adapter/cube. I didn’t need to replace the cord, but that could also be a problem for folks.
I can’t speak for everyone, but many of my issues for Wyze products have come back to the power adapters. For this problem, I felt pretty dumb for not trying that first because I have replaced multiple Wyze adapters since 2018. I don’t think I have one original Wyze adapter now that I have replaced the hub’s adapter.
