I received my wyze sense order and one of my contact sensors was doa. Did anyone else have this issue? I submitted a support request last night. I’m waiting to hear back.
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Hello @kclemons, did you try taking out the battery then reinserting it?
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Yes, I forgot to add that info. I took the known good battery from my other sensor and swapped them. Both batteries worked in my good sensor.
I also had a sensor that wouldnt connect, even after removing the battery. However, I then tried taking the battery out and holding the reset pin in while reinserting the battery. I got the flashing light on the sensor and the sensor paired perfectly.
It has worked without issue since. Might be worth a shot.
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This is a great sugestion, thank you very much. I will try this when I get home from work!
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Just checking to see if that fixed your issue.
Thanks, Brad
I am having an issue, so I might try the battery removal process and reconnect.
Removing the battery solved the issue and connected now without issue. Thanks everyone
I tried removing the battery and holding the reset button while reinserting the battery and this did not work. Wyze is replacing it.
I just received a Wyze Sense starter kit a few days ago. One of the contact sensors was DOA. I checked the battery and it is reading 0.0 Volts. Waiting on a response from Wyze customer support team.
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I received a replacement contact sensor and it is works perfect. Thanks for a quick response from Wyze customer support team.
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