Pre-order a Wyze Sense Starter Kit. Brand new and out of the box, one of the contact sensors is stuck in the OPEN state. The other contact sensor works fine. I can register the non-working sensor in the app, it just always says OPEN. I’ve swapped batteries and the magnetic contact piece from the wor…

That is exactly what I’m experiencing as well. Same symptoms as yours.

Here is the Wyze Sense Troubleshooting Guide If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support request including log files. That will ensure that the logs are captured. You might want to submit the ticke…

My sensor always indicates open, even when door is closed. It reliably gives a notification whenever I open the door.

Having the same problem. It shows as open even though I can see the red light on the contact blink when I open/close the door. The app showed as open a few different times when I opened the door but never as closed. I have the open and closed notifications turned on. It is showing offline on the…

Update — without doing anything the sensor now seems to be consistently working correctly.

I opened a support ticket with Wyze and after some back and forth, they decided to send me a new sensor. They never told me why it wasn’t working and I didn’t ask.

It appears the best solution is to open a ticket with support. They seem to believe that it is caused by the occasional bad sensor.

I don’t think it’s a bad sensor. I’m having the same problem. I bought the starter kit and extra sensors. I’ve tried several thinking it was a bad sensor but they all have the same issue. Once you get the open when closed or closed when open bug, the only way to sometimes get things to work is to st…

Wyze Sense Contact Sensor Always Open

Sensors

revabrown4 May 10, 2019, 5:59pm 15

Did you find a solution? I’m having the same problems.

Sense stops working after a couple weeks

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Wyze Sense Contact Sensor Always Open

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