The scale refuses to let me select “off” for “Weight Only”. Says it’s because of my parameters (birthdate, height) ? Why can’t I get the other features?

We finally solved the mysterious settings problem, after a long-awaited support response. Unstated in the app control panel for the device is the fact that the user’s age must be between 18 and 80. This is true NOT ONLY for the main user, but also for any added shared user, even though they may no…

If your height and age in particular are out of range or missing the scale can’t compute the other information. If those are entered correctly and you still have an issue then you will need to call support.

If what @rbruceporter recommends does not help you might also try wetting the bottom of your feet a bit as dry skin will also affect it.

I submitted a ticket from the app. Wet feet won’t help, the problem is in the SETTINGS page.

Yep I misread what the issue was, just want to make sure you are not running the beta app, submitting tickets in the beta app goes straight to the devs and you usually will not get a response. If you did it in the regular app hopefully you will hear something soon

FYI here is the error message on iPhone 6S Plus (same on iPadPro) < Dropbox - File Deleted >

I’m having the same problem… and I looked at the image n6ac supplied. It appears that we are the same age… perhaps that is what is causing the problem… but I don’t know why age would block the heart rate output… I called the number for tech support but they were not aware of the problem and could…

Neither of you have a pacemaker do you?

no pacemaker. tried setting different years, and different height. nothing seems to make it accept no on weight only. no response from trouble ticket, and gave up after 4+ minute hold on special phone number.

Wyze Scale - won't get past "Weight Only"?

Lifestyle

johnbuckjr April 26, 2020, 9:23pm 11

No pacemaker …

Scale not showing data

Topic		Replies	Views
Wyze Scale suddenly only giving weight but nothing more Lifestyle iphone-ipad , scale	10	1344	May 24, 2025
Scale Age Limit Lifestyle	1	483	July 10, 2020
I'm lying to the Wyze scale Lifestyle android-and-ios	0	334	July 13, 2021
Wyze Scale Problems Tips & Tricks	9	1507	September 29, 2020
Scale not showing data Lifestyle iphone-ipad , scale	3	1251	May 26, 2020

Wyze Scale - won't get past "Weight Only"?

Related topics