Wyze allows people to criticize Wyze or ideas/concepts/policies/etc, that’s allowed and not what was removed here.
What gets removed is when users criticize/name-call each other.
Courtesy must be shown to all other people.
Kind like how you and I disagree with each other all the time, but we respect each other and always show courtesy with each other even when we have different opinions. We’re still friends and friendly with each other all the time. Similarly, you and others may continue to criticize Wyze or things Wyze does, or policies, etc. That will always be allowed. We just can’t attack or name call each other. All Wyze is asking here is that everyone acts similarly to how you and I usually treat each other with courtesy even when we disagree or have differing opinions, if that helps it make sense.
I mean they already did something similar when they had “free person detection” and then started charging. Either that was that plan all along, or they were just really really bad at formulating a sustainable business model. Neither one is great and the fact that this kind of thing always effects the grassroots user base that built them up is well, pretty sketchy.
Thanks for the nice things you said Carver, I sometimes get a little carried away and I don’t apologize for that. It’s a sign of my age I suppose.
But I certainly enjoy conversations with you. You’re a very non-aggressive type person, and you never fail to respond to either questions or address issues and I don’t feel like you’re afraid to call a spade a spade in this case Wyze.
I’d like to wish you and your family a very happy holiday season a very merry Christmas and a prosperous and healthy new year and I wish that for everybody but you are number one in my book.
I got a Wyze vacuum for Christmas from Walmart. The box specifically listed multi-floor capabilities. However, it is not an available option in my app. I have firmware version 1.6.113. This is disappointing as I have plans to use it on both of my floors.
The Walmart unit should be showing up with firmware 1.6.306. I bought one rather than wait until the original vacuum was updated (if ever) and retired the older unit to my another building. The app should be showing icons for levels and spot cleaning to the right of the screen while the older unit has none. IMO Wyze screwed up by not just calling the original vac a v1 and then introduce a v2 with multi-floor cleaning. They do this with other products so folks know what to expect out of their 1st gen versions.
Just fyi, my Walmart unit was purchased online the morning of 12/14/2022 and delivered later that same day. Maybe depends on who’s shipping it, although you’d think it wouldn’t matter. My order info said “delivery from store” which sounds like it was local.
I am leaning toward a supply chain snafu. Can’t really pin it all on Walmart because there is evidence of a Wyze printed box sleeve with the new promotional material being placed over the boxes of old units. Perhaps something developed to match the new firmware release… Which didn’t happen because of brickage. The FW got delayed but the packaging update didn’t???
But, there are new units out there at Walmart. It is really an in person eyes on box ID required. Might be like finding Willie Wonka’s Golden Ticket at this point. If you find one, grab it and return the old one to Walmart.
Others who got the new firmware vacuum from Walmart can post in and confirm, but the one I got from Walmart in stock curb pickup was in a teal suitcase box with a handle… No box sleeve. Everything was printed on the box. It was not in a brown cardboard box with a white box sleeve like others have reported getting with the old firmware.
I can’t be 100% sure either way. I know it is a Wyze goal to get all the units up to speed, however it sounds like it is complicated from what I was reading above due to some pretty severe conflicts between the hardware and new firmware.
I didn’t get a Wyze Vac until the new FW came out as I didn’t want to deal with a possible difficult update. But Wyze also does not want to brick a bunch of vacs. Kudos to them for holding back on the update until a support plan is in place. There isn’t a microSD card slot to manually flash the bot, so updates are all in.
Tada! Like others here I have been patiently waiting for the update. Upon receiving email notification of a new entry on this forum, opened the app, and update went the same as above. Still have yet to test it out, but congrats to Wyze.
Had Vacuum for a month. What does multi-floor do, and how do i use it?
Right now i am using the vacuum downstairs on tile and it works great.
I’d love to bring it upstairs and tell it to vacuum my living room of hard wood as well - would have to carry it of course.
Guessing multi-floor allows you to do this without it having to rediscover or re-map every time, but how would the vacuum know if you put it in a different location each time you brought i up and down the stairs?
The vacuum stores the floor maps in layers. Each floor is a different map. When you start the vacuum, you would tell it which floor map to execute cleaning.
We’re still friends and friendly with each other all the time. Similarly, you and others may continue to criticize Wyze or things Wyze does, or policies, etc. That will always be allowed. We just can’t attack or name call each other. All Wyze is asking here is that everyone acts similarly to how you and I usually treat each other with courtesy even when we disagree or have differing opinions, if that helps it make sense.
