I cant believe that there is nothing that can be done for someone that has bought many Wyze products. I was part of the kickstarter for this vacuum and have never been able to get it work. Now that I finally get with customer support on it, I’m told nothing can be done?
Please clarify
You were part of the kickstarter for the Wyze robot vacuum which ended years ago, yet you just contacted support?
Before I go into a litany of possible reasons, more information is needed.
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Yeah… This wasn’t a Kickstarter. They just launched it.
I bought the launch vacuum. My original (Franklin) got bricked by Wyze, they replaced it… And Sebastian now has this much service time under his belt:
I’m guessing this is a troll account.
They may be referring to “preorder” which is basically a kickstart. Order and pay in full before production as backing in order to get a nice discount. I jumped on it too. I think it was back in the summer of 2020. Mine is still chugging along with the original battery.
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