Fred, one location has only one Wyse plug in the house. The other had three. “had” since I got tired of rebooting the two that lose their mind; I just stopped using them.
I updated 1 of my plugs to the firmware released yesterday, so far so good but the 2nd plug that I could not get the previous version of firmware on also wont take this version- it just blinks. I left it on “updating firmware” for 13 hours-- nothing. My other 4 plugs have older firmware and I declined the update on those.
I just updated two plugs to 1.2.0.179 from 176. Lets hope this firmware is a winner!
I have two more in new boxes that have old firmware on them. If this new firmware does not fix the problem, I am just going to store these two and use the other ones with the old firmware.
I’ve been on 179 for a while. No-go for me. 4 plugs flashing at me every couple of days. I recently upgraded my wifi/router, and still have issues.
I suspect there’s an issue with installing multiple plugs. I’ve purchased two packs twice and one plug installs and the other goes crazy, flashing blue, won’t upgrade firmware, whatever.
Once installed and working, after hacking around and unplugging/etc, they will stay online if not using the app.
I’m not participating in the beta program because, for the plug, they don’t seem to have an idea of the root cause. I’m not doing their QC testing.
Summary: Try setting it up with a different Wi-Fi and updating the firmware. Then reset it up at the desired Wi-Fi location.
Rationale: Not sure if this helps, but I struggled to get a smart plug working at my office. Every time I’d set it up, it would show that it was connected in the app, but would continue to slowly blink blue like it was looking for a Wi-Fi connection. The app wouldn’t control the plug.
I took it home and it connected just fine to my home Wi-Fi. I was able to update the firmware at my house. Then I reset it and took it back to my office. Set it up and worked like a charm. I wonder if setting it up with different Wi-Fi will help?
The problem isn’t my wifi, not my cellphone Bluetooth.
The plug firmware and app are screwed up and only they can fix it. They have plenty of logs.
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Makes no difference. I have them non-functioning in two different locations with different Wi-Fi and both are less than 20ft from the router.
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Sorry, but no. I had mine working (4 of them) for months without this issue. Definitely a firmware problem.
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I had a plug in my garage go offline again today as well….
SJ
They disconnect from Wi-Fi. Wyze acknowledges the problem and the troubleshooter provides two fixes, either unplug and plug back in, or if that doesn’t work (about 60%ish of the time) remove and reinstall.
It happened as a result of a firmware upgrade. Judging by the quantity of issues, it is easily replicable; not some oddball bug happening to a few.
It makes them a non-viable piece of a security solution.
UPDATE: Just had another one disconnect with new firmware installed a couple days ago. Womp womp.
Tried power cycling with no luck. Power cycled one more time, but this time I decided to try messing with the button a bit. I tried holding it in while plugging in which didn’t do anything different, but then I double clicked the button and IT STOPPED FLASHING. Checked the app and sure enough it was online again.
I’m not sure if that’s what really reconnected it, or if it was pure coincidence that I double clicked as there was a reconnection happening behind the scenes. Will have to test again.
And yes I realize this is only a partial solution to the problem. A button cannot be pressed remotely nor while you’re sleeping but I fully expect Wyze to fix it and at least we can maybe skip the delete/add process for now.
I’m “excited” for one to disconnect lol so I can test this method again. Or perhaps someone in here can also try it (or maybe someone already has? idk haven’t gone through many other pages)
For those wondering, yes I submitted a log and I would encourage everyone in here to start/keep submitting them. Troubleshooting a problem like this is extremely difficult without a significant amount of data to compare.
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For some reason my four plugs have remained online for about a week with no changes on my end. Still running firmware 1.2.0.179. Right now, all are in the same room on the same power circuit. Two are connected to V2 cameras, one to a portable phone base and the other without any load.
The firmware update released 2 days ago is a joke. The plug worked for a day, same as before the update… just give me the OLD firmware labeled as an update so I can install that.
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Anyone that was following the beta thread knew that this particular version of firmware, now officially the latest release, is a bust.
I am repeating this on this thread because it looks important. I just solved my own erratic plug problem two days ago. I got tired of the knock outs, so I did a full investigation of everything connected; starting with the plug and the apps.
The short answer is that I found out that the outlets in one room did not have a ground wired into them ( old house, old wiring codes ). Without a ground, the surge protection in the plug does not work. Every time it turns off, then on again, it runs a risk of knocking out. The quality of your home wiring is key to any electronic problems that Wyze, or other manufacturers, cannot plan for. Once it wad grounded, everything checked out OK on the meters. I was able to wire the ground myself, which most people SHOULD NOT DO on there own. Get someone trained and experienced in electrical wiring. I learned everything I know about electricity from a Master Electrician.
You can get an outlet tester at hardware stores for less than $10. You plug them in and the LEDs light up to tell you if the outlet is wired correctly; or what is wrong with it. Go around your house testing every outlet and writing down any that fail. Call a general handyman first to get them fixed. He will tell you if there is something more serious that requires a licensed electrician.
As I responded you your other post, my outlets are all properly grounded so this is not the only issue.
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My home was built in 1997, and I double checked the outlets with a tester, and it reported “CORRECT”.
I even have one plugged into a UPS (that tested good too). I have the same one that is on the UPS plugged it into a BALDR meter so I can make sure there is nothing funny going on. I have 2 of the plugs still in the box from the factory, so I am going to plug one in with the “old” firmware and see how long it will go without losing connectivity.
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Nice thought but my outlets are properly grounded as well. The issue is clearly hardware related. Plugs that were working well before the last upgrade are failing.
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My Outlets are properly grounded as well. Four plugs that drop off the network more than they should (two Non Wyze Plugs have never dropped off the wireless network since we moved into this house over a year ago)
SJ
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