I purchased pan V4 over a month ago and had issues with it. Decided to return it and get a different cam.
Now a month later, decided to buy it again and having exact same issues.
The panv4 will go through the setup completely. I can see my router assigns IP address to the camera.
The camera will not connect to live view or do anything.
The firmware shows 4.70.0.1324 and will not update to newer firmware.
I have opened a ticket with Wyze.
How far from your router is it when trying to set it up? Does your router have any sort of “advanced security” like malware protection etc? Or a custom DNS with filtering? Sometimes those are prone to false positives and could be blocking the communication. Either that or wifi signal issues would be the two most likely culprits.
The panv4 is within 10 feet of the router…distance is not the issue.
No advanced security or malware protection running. I also have several other Wyze cams setup and running on the network without any issue.
Last time I purchased this same Wyze cam, support said they were going to try and push out a firmware update over the air. I think they were not able to do so because they started asking me if I had a micro sd card and card reader. I think they were going in the direction of sending me a firmware file, when I decided to just return the camera and get something else.
I don’t why Wyze doesn’t put the firmware files on the website so users can just download and try to sort out issues before getting support involved.
They do for some cams, I’m not sure either why there is a difference, maybe for whatever reason there is a higher risk of bricking the cam with some models than others.
To rule out your home internet, could you potentially set up a hotspot on a cell phone just to see if it connects successfully that way? I believe you may need two phones (or a phone and tablet) to do that though, one to act as the hotspot and the other to do the app setup.
Thanks for the suggestion… I did try that and it didn’t work.
Very strange, that seems to suggest some issue with your phone or app then. If there was a widespread issue with the cam not being able to connect, I’d think we’d be hearing a lot more about it here.
It sounds like the cam connects successfully to your wifi. Then it either has an issue contacting the outside world, or communicating with your phone/device. If the first one isn’t the issue, that leads me to believe it may be the second.
One thought - I know with some cams there is firmware coming out that says you need a certain app version to use it. Are you running the latest 3.x app? Or perhaps it works the other way too, too new of an app can’t see the older firmware, however I’ve never seen anything like that, so I don’t think that’s likely, they seem to maintain “backwards compatibility” between app and firmware/cam for quite some time.
I was just able to get it to work.
I have been having it connect to my 2.4G wifi and it would go through setup okay…but couldn’t get a live view and it had a VERY old firmware that would not update.
I had it connect to my 5ghz wifi instead and it updated the firmware. I then did a factory reset and had it connect back to my 2.4ghz with all my other Wyze cams and seems good to go.
This is only a guess, but the Panv4 has some issue with the initial setup in getting the firmware updated on the initial setup when connected to 2.4ghz wifi. The firmware that was initially listed was not even on their website.
Sorry totally forgot that particular cam supports 5ghz (not many of them do).
In that case I suspect your home router blocks some traffic between 2.4 and 5ghz, which certain ones, especially ISP supplied ones, do (incorrectly). Most likely your hotspot does too.
Forcing your phone onto 2.4 probably would have worked too, basically having them on the same band during setup is critical when you have one of these routers. So putting the cam on 5 essentially had the same effect.
Glad you go it fixed. Something to keep in mind for the future when setting up IOT devices, you may need to temporarily disable your 5ghz wifi so your phone connects to 2.4 (or whichever band the IOT device uses).
Once setup is complete it shouldn’t matter if they’re on different bands, however viewing live stream or SD card recordings may not go direct between cam and phone, it may loop out through the internet. However that’s what mine do (my cams are intentionally totally isolated and can’t talk to my phone direct) and it hasn’t presented any issues for me.
The fact that it was connecting and getting an IP made me rule that out initially, usually it can’t even connect when that issue happens, but obviously there is no “rule” when it comes to odd glitches like this.
My cameras run on IOT network with 2.4ghz only and that is where it was not working. All my other cameras get updates and work on this 2.4ghz network… no problems.
I do suspect that this new pan v4 camera with a VERY old original firmware when initially connected to a 2.4ghz network has some sort of issue getting an initial firmware update that fixes this issue.
After resetting the camera to factory and having it connect to my 5ghz wifi, it got the firmware updated. I then proceeded to reset the camera again and joined it back to my IOT 2.4ghz wifi along with my other camera and it connects and works fine now.
I think Wyze would be wise to put the firmware on the website so we can manually update the cameras.
Not necessarily surprising that there would be an issue with some cams trying to go through setup on an isolated IOT network if your phone isn’t on that network (and/or if the IOT network has client isolation enabled). It hasn’t been an issue for any of mine though. It may have been firmware related, or may have just been that once it was set up and added to your app, switching to the other network didn’t need that initial communication that was being blocked.
They do have downloadable firmware for some models, but not others. Not sure what criteria determines that.