Multiple attempts to setup PanCam, get to the point where it reads Qr code but after just a few seconds “unable to connect to local network”. Guess I’m not getting the “link” between the PanCam, smart phone and home wireless network router. Seems like the camera needs to connect to the home wireless router in order to be viewed on phones.
Is it a brand new Cam pan?
If so, have you reached the point of upgrading your cam ?
I am asking as I had to downgrade the firmware on mine to get it working.
Just got it yesterday ( June 15) so straight out of the box.
Since I can’t connect to it, how would I upgrade firmware?
I don’t believe that is the issue, but at this point I’ll try anything. Doesn’t seem like such a simple process should be so difficult.
About ready to send it back.
Make sure your device is connected to your 2.4GHz network Before you start the set up .
The camera does not work with 5GHz networks
https://support.wyzecam.com/hc/en-us/sections/360001777851-Getting-Started
If you have never connected or being offered the upgrade that might be a different problem than mine however I was in a very similar situation as yours.
Brand new wyze 2 and cam pan received the same day (last Monday).
Wyze2 could be setup flawlessly. Cam Pan could not connect after upgrade offered during the initial setup - at least it worked once.
I did downgrade the Cam Pan and it is working now. The latest firmware does not work well though as I can consistently reproduce the issue - waiting for Wyze to advise from the logs I sent.
I would not return as the camera are very decent for the price, both have been stable since I had a working setup.
It is 2.4GHz Linksys WRT54G. Again, can’t downgrade or upgrade firmware since I can’t connect. Not sure what I’ll do since their phone tech support is only 8a-4p, I leave home at 6a and return at 6p. I’ve set up other wireless cameras before using the QR code without issue. Frustrating
I’m assuming by device you’re referencing my smart phone. If that is the case, yes I have been accessing my 2.4 GHz Linksys router on my phone before starting the camera setup procedure.
Did you get to the point where you enter your WiFi network name and password ?
Try doing a factory reset before you try setting it up again .
Hold the setup key for 10 seconds while powered on. The camera will be reset and wait till yellow light is flashing, then begin the set up process
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Yes, I’ve entered wifi username and pw, then presented the QR code when prompted, then selected the option that I heard the prompt. The countdown starts but after less than 10 seconds I get the cannot connect message. I’ve performed the reset several times. No change.
I’ve even connected the camera to my PC via USB to see if it would show up…but did not.
Do you have MAC filtering turned on?
Is your network using WPA or WPA2 encryption (not WEP)?
What color is the indicator light on the back of the camera?
Yes, all your devices talk to each other through your router.
Both USB ports on the back of the camera are power-only. The small one powers the camera and the larger one is used to daisy chain power to other nearby cameras. No data goes over those ports.
MAC filter is disabled. I think it is WPA, but not sure how to confirm. Just went thru all the router settings and didn’t see any tabs for that. Linksys WRT54G 2.4GHz
Connect to the 54G with your web browser, go to the Wireless tab, then the Wireless security sub-tab. The first line should tell you what security you are using.
What color is the indicator light on the back of the camera?
Just came for a break from mowing. Under Wireless Security the only option is Security Mode. It is currently Disabled. The drop down options are WPA Pre-Shared Key, WPA Radius, Radius and WEP.
Forgot to add that I’m trying to connect the Pan Cam, so status lights are in the front under the lens. It is blinking amber and blue.
Wow, that’s an old WRT, probably in serious need of a firmware update.
It appears you are not using the required WPA encryption on your network.
I think WPA Pre-Shared Key will get you the original WPA. I believe the key you enter will need to be at least 8 characters. You should enter whatever password you are using now, maybe we’ll get lucky and it won’t disrupt every other device on your network.
What confuses me here is you have a password but the security mode is set to disabled. That makes no sense to me, but it does bring the possibility that all your other devices will need to be reeducated about the network after you add WPA encryption. Let’s hope using the same password you are already using and a simple restart of the various devices is all you need to do. Otherwise you will need to choose the network and enter the password again on everything.
You should check your phone’s connection first after the change, as you will need that during setup.
Thanks for the info. I was wondering too how it needed a pw but encryption was disabled. I’ll give the shared key option a try. I have my home security camera system, a printer, wifi enabled BluRay and at times my laptop hitting the Linksys
Though just the laptop and BluRay are truly wireless. The camera recorder and printer are wired to the router.
I guess if the other devices end up not working after the change, I’ll change it all back. Too much heartburn for a $30 camera.
Well, you should consider that your network is not secure if you are running without encryption. So change your other devices for that.
You should also consider upgrading that router to at least an 802.11n router. Cost would be around $50. Your Linksys is pretty underpowered.
If you don’t upgrade then seriously consider updating the firmware on the router. You have low capability (limited encryption choices) and probably lots of security flaws. A firmware update would probably give you WPA2 encryption, which would be better.
I went and searched the Linksys WRT54G router Real quick earlier today and my first thought was , Man that puppy is ancient , time to upgrade to an AC router .
You can even get an AC router for around 50 bucks
Yeah, I used to have a Linksys WRT54G until my downloading interfered with my TV recordings. Saturated the network, and the recordings skipped all over the place. And forget recording 2 channels at once.
Those things are just too old if you want to do anything beyond web browsing. They wouldn’t even be able to keep up with my 70 Mbps Comcast connection, and even a simple single-stream 150N could easily do that.
I did some more searching and found they were introduced in 2002 , According to Linksys There obsolete EOL ( End of life) was 2012
Even if you didn’t have any AC hardware it would still be a lot better router