The light is blinking blue and the camera does not show any details in the app (dropped connection)
Blinking blue means it is in setup mode. Sounds like someone held the button or it somehow got told to factory reset (normally when you delete it from the app, but doesnāt look like you did that). First try rebooting it, if that doesnāt solve it, delete it, factory reset, and add it again.
May not even have to delete it from the app, try going through setup without deleting it, if it works the cam should re-learn all the previous settings. Just name it the same thing during setup and it will know it is the same cam.
Tried this multiple times and rebooted the router, phone, re-installed the app, Factory reset to do the process from the beginning as well.
No luck with connecting. Does it need an SD card to boot and setup?
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No, and you definitely donāt want to have a microSD card inserted if you attempt a factory reset.
Seeing what I have in this topic so far, Iām confused about how you managed to get the Cam Pan v4 setup (apparently added to your app as āOffice Camā), and your Device Info screen shows its Activation Date but isnāt showing anything for Firmware Version or several other fields, so I feel like I donāt really have a good sense of what youāve actually done so far. 
Did you perhaps set the camera up when it was connected to your Wi-Fi but then move it and put it into setup mode in the process? What did Support say when you contacted them?
I got the camera a few days back! Tried to do the initial setup as per the instructions. During this process, it stated that it had a āGreat Connectionā to the wifi network.
Once the setup was complete, the camera was offline on the app and I could only see that it was stuck at Step 2: Authenticating with the camera.
Tried a factory reset of the device as per instructions and followed the steps again with no luck.
Stuck in this loop for sometime and Iām unable to connect with support as Iām in India.
Apologies if I wasnāt clear at the beginning.
You canāt use chat or e-mail? If you tell the chatbot (using either the āChat Now!ā tool or the āAI-powered searchā bar) that you want to create ticket (you may need to do this more than once), then you can begin an e-mail correspondence with Support agents to see what else they might suggest. If your camera is acting up like this and is unusable so soon after purchase, then they might just replace itāor at least thatās what Iād expect for a purchase directly from Wyze or an authorized retailer in the United States or Canada; Iām not sure about other markets.
One other thing I might attempt at this point would be to completely start over with this thing, at least as much as is practical, because the blinking blue light could be an indicator that the Cam is still trying to complete setup or that itās updating its firmware (or āthinksā that it is). To try to get a completely fresh start with the Cam, Iād probably do something like this:
- Delete the Cam Pan v4 from Wyze app.
- Open Androidās App info for the Wyze app.
- Force stop the app.
- Clear the appās cache and storage.
- Uninstall the app.
- Reboot the phone.
- Install the app from Google Play Store.
- Reboot the phone.
- Launch the app and log in.
- Factory reset Cam Pan v4. This is the part that can be tricky, I think, because some Wyze Cams (Iāve had this experience with Cam Pan v3) donāt seem to want to do a factory reset and give me the āready to connectā voice prompt according to the instructions. I donāt know if Cam Pan v4 follows the rules or not, so you may want to try various combinations of single-clicking or holding down the SETUP button to see if you can get the flashing red setup light and voice message.
- If you can get past Step 10, then try adding the Cam as a new device again, preferably somewhere you have a strong Wi-Fi signal, because if you can get the Cam reconnected then itās probably going to try to do an initial firmware update once you get to its Live Stream screen for the first time.
For whatever reason, Wyze hasnāt yet made downloadable firmware files available for this particular Cam. (Typically there are links on the Release Notes & Firmware page.) If they were doing that, then Iād advise trying to flash the firmware (you need a FAT32-formatted microSD card for that) to see if that would rescue the Cam for you, but thatās not really an option at this point.
Again, Iād probably contact Support anyway, but especially if you get stuck at any point trying to troubleshoot/reconnect this camera.
My V3 does the same, if you look, itā shows no signal, this happened after the last update and it would be nice if they fixed it, Iām done with updates until they hire people that know what they are doing..
So this particular cam has never worked? May just need to exchange it, but try the stuff @crease mentioned, it may just need to be totally removed from everything and reset. When setting it up, try doing it near your wifi router, even though it may think it has a strong signal, there may be a lot of interference in the area you have it. At least if you can get it set up, then find it wonāt load the stream etc in the final mounting location, you know it is a signal issue and not the cam itself. Or if it wonāt even set up near the router, just exchange it.
I have the exact same issue even after Amazon sent me a replacement. Iāve given up on this model at this point sadly not sure what the issue is but apparently itās more common than it should be.
I have the exact same problem this person stated not only with the first camera I got from Amazon but the replacement as well. Everything complete successfully saying it is set up successfully congratulations! And then when you go to live you itās a grey screen. Then when you back up one screen to the main screen showing all your cameras this one shows offline. I have nearly a gig upload and an gig download speed very fast Network and the camera has the same issue whether it connects at 2.4 or 5. Sitting the camera right next to the router makes no difference even with every single Wyze camera turned off and resetting my router. My Wi-Fi shows the device is connected and has a strong signal so itās not that. Apparently this is a bigger issue Wyze and theyāve been absolutely no help. And initial first level support a couple of days ago was supposed to forward my ticket up to the next level of support who should be connecting with me via email however they never have. The second camera will be returned to Amazon and I will give up on this model and probably may have to give up on every other new model they come out with at this point even though Iāve never had a problem with the v2, V3, OG cameras and they still work on my network just fine. Iām assuming since this is the first and only camera that can connect via 2.4 and 5 itās either related to that or maybe itās related to the fact that itās 4K. My one gig upload and download Network shouldnāt be the problem especially with that the only thing being connected to it regardless.
Thatās not accurate:
I donāt think thatās the cause for your experience, and Iām curious about which firmware version your Cam Pan v4 is running. I have one that I canāt use right now because it wonāt take the OTA update and Wyze hasnāt yet made any firmware versions available for download and flashing since this has been released, so I share some frustrations with this particular Cam model.
Current version: 4.70.0.1324
I see that 4.70.0.2595 (October 14, 2025) has:
Improved device offline stability.
For my Cam Pan v4 that is working, that October release is whatās currently installed, and that seems to be working reasonably well for me.
Oh okay. Is it possible to install it via SD card?
Was yours working prior to this firmware?
It would be if Wyze made the files available for download. I noted this above:
I said this previously:
That Cam hasnāt been able to install these latest firmware versions via OTA, which is one reason Iād like to see firmware files made available for download for Cam Pan v4 as they are for other Cam models.
Oh okay you lucked out getting one which happened to have newer firmware out of the box then? Sorry I missed the other info earlier.
I donāt recall what the initial version was when I set it up. I think it took the initial OTA update (again, I donāt recall the exact version) and then started flaking on me shortly thereafter, so I set it aside on a shelf and got busy with other things.
Iād give a better answer if I could, but that particular device (as annoying as it is) has been a low priority for me, and Iāve been distracted by other things and just havenāt gotten back to it in a while. I keep hoping (
) that Wyze will post firmware downloads so I can try flashing it, but I really havenāt given that particular camera much time for a while because I was frustrated by the initial experience.
Thanks I appreciate you sharing what you did though thanks!
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Youāre welcome. Again, Iād give a better answer if I could. I think this particular camera has some good features in its favor but was maybe released prematurelyāfor instance, they have said that they intend for it to have a time lapse feature, but that was not ready at the productās launch, and I believe itās still not available, though I havenāt personally attempted installing any recent beta apps or firmware to specifically check this.