Not sure where to report this to. I did let individuals know via DM’s and emails to Wyze Support. But for the last few weeks (Starting about 11/2/21) there appears to be no Orders appearing on the My Orders page of the Wyze Web Site when you logon. However, when you look at the Wyze App Order History page, the orders do appear in that location. I just ordered the Covid Rapid Test Kits.
Here is what the App Shows, notice there are orders after 11/1/21. There are 4 more orders seen in the Wyze App
Arrows pointing to the missing orders when looking on the My Orders Page
I have this too on an order I placed on 11/2. I didn’t even know that orders could be displayed in the app; I see it there now but not on the website. I emailed support to check status after ordering to see if the order had been placed successfully and they said it wasn’t listed because I wasn’t logged in on the website when I placed the order. There were all kinds of issues with the online store when I ordered.
Mine was a preorder of the Wyze car. It would have been nice to have known I was preordering and not ordering at the time, so I guess they’ll ship it whenever. Support gave me timeframes for 3 waves of shipments and didn’t tell me which wave I’m in.
And I think I recall that you always order through a computer on the website right?
Regardless, both places should show all orders, but it would potentially make SOME logical sense if we found that the App only showed App purchases (to track which ones had royalties paid to google/apple, and only allow Google/Apple devices any access to those orders) but this is opposite anyway since the app sees all order, the website is only seeing some of them. That’s a weird bug.
Having the same issue of the orders not showing up on the Web Site, but showing up correctly on my phone. It appears that the issue started on 11/2/21. Placed two orders a few days ago and they still don’t show on the list of My Orders, but the products are listed in the text on the left side of the page. So, the issue has not been fixed yet.
Just found this thread because I’m having the same problem. Didn’t know you could see them in the app, but at least I know they’re somewhere. @UserCustomerGwen