This must be a known issue as I’ve seen others here and on Reddit have the same problem. Wyze is not supporting this issue.
All of a sudden one of my locks wasn’t working. I reinstalled it and it failed during the calibration. It always gets to the last step when it asks you to close and lock the door. When I do, it beeps, unlocks the door as it’s supposed to, then I wait on “loading” for a really long period of time before it tells me it failed the calibration and please try again.
I’ve tried:
- Changing the batteries
- Clearing the apps cache and data
- Uninstalling and re-installing the app
- Verified the app, gateway and lock are all at the latest versions and firmware
- Uninstalled and re-installed the Gateway
- Uninstalled and re-installed the lock
- Removing the strike plate
- Boring out the lock hole (there is absolutely zero resistance)
NOTHING has worked.
Wyze’s solution to me, after buying from them:
3 Wyze Locks
4 Wyze Cameras
1 Wyze pan/tilt Camera
1 Wyze Scale
1 Wyze Robot Vacuum
was… “Sorry, you’re out of warranty, have a nice day”