Recieved my Wyze Lock yesterday and have tried several times to install it to no avail. Having problems with the calibration feature. I have followed the instructions to the letter and the calibration process seems to work fine until the very end of the process where it seems to be in a loop. When the last step starts, it unlocks the door, then it says “loading” then after a few minutes says the calibration failed, gives a reason and invites me to try again!
I think I need to send this unit back and get another one…HELP
Screenshot_20200304-075618_Wyze|236x500
Have you checked out the troubleshooting guide and support page. And if that hasn’t helped you might submit a support ticket
https://support.wyzecam.com/hc/en-us/categories/360002289232-Wyze-Lock
I submitted a support ticket to see if I can return the lock and have them send another one.
Hello @dinocarroll,
This unit might be defective and we would like to replace it. Please let me know the support ticket number so we can get the replacement lock going.
Thank you.
Thank you. You should receive a response from our customer service team.
I have been experiencing the same problem with my lock and calibration. It takes me through the entire process then gives me the same message calibration failed.