Wyze Lock battery level doesn't update when batteries changed

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I have two Wyze locks that I just replaced the batteries in, but they don’t update in the app. I can’t Calibrate them because it keeps telling me that my battery level is too low, but they are brand new batteries I put in. Help!

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Are you using rechargeable batteries? Or maybe really generic ones that are cell batteries wrapped up in a AA shape (some generic batteries actually do this). When I use rechargeable batteries it starts at like 5% battery life.

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I have same problem. Replaced with brand new Costco Kirkland Signature Alkaline AAs, best by March 2031. I don’t think it is a problem with the batteries.
I tried deleting the device and reinstalled. The low battery persisted and calibration failed.

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Update. I deleted the lock and the gateway from the app again. I removed the batteries from the lock and had it sit unpowered overnight. The next day I re-installed everything and so far it is working. Battery now shows at 99%.

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This is now happening to my Wyze lock as well. My lock was at 19% using Duracell - CopperTop AA Alkaline Batteries and wouldn’t calibrate until they were replaced. I replaced them with another set, and they showed 7%.

I went out and bought a brand new set of the same (non-rechareagble) and now the device shows at 3%. Argh!

@Wyze

  • Is there a specific support note here for this situation? I don’t want to have to disconnect the lock/gateway and reconnect after overnight each time.
  • Given that the lock drain power relatively fast and doesn’t play well with rechargeable batteries, can you lower or remove the threshold of calibration from 20% to 10% or something? It sucks to not be able to fully use batteries that can’t be recharged.

Thanks!

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My Experiment of installing a set of Tenavolts 1.5 V AA Lithium Rechargeable Batteries is still underway.

They are still at 94%, installed on Aug 14. I’m guessing I’ll go from 94% to 0% (or whatever is considered dead by the Wyze Lock) in the blink of an eye. But I’m ok with that, if I can get many more charge cycles out of the rechargeable batteries.

I’ve made it a month so far, so I’m good with this so far. If I make it another month or two…, then it was more than worth the small additional cost of these batteries.

SJ

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I reported this bug in the current fix it Friday event

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Any update on this? Encountered it last night after changing batteries and battery level still hasn’t updated after 12 hours.

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Any updates?

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@Coxjc I had the same thing happen with mine when I changed the batteries. I cleared the app cache after a day ish of waiting for the battery level to update and that fixed the issue. After clearing the cache the battery level showed as 100% and it has slowly dropped from there in the last 2 months, down to 84% today.

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No official announcement (those are reserved for the highest-voted issue), but I do know that the community manager reads and looks into each submission, including this one, and passes on the relevant info to the appropriate teams to look into it. I am actually about to test this again. My batteries are close to dying and I’m going to put in new batteries and try to replicate your issue and if I can replicate it I will also get logs and pass on up to the devs. I’m just waiting for the battery to fully die first, just in case that helps makes a difference this time.

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Same problem for me…Rather annoying Wyze…please fix this bug.

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Same for me, I’ve had a low battery for a couple months at this point, same batteries too!

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I’ve had this issue since I bought the lock over a year ago. I use rechargeables but even still no matter what I put in there it always shows 5% battery until the lock stops working at which point I know it’s time to change the batteries again which is every few months. Deleting and readding the lock to the app did nothing for me. So I quit messing with it since I have enough stress and other stuff to worry about. Would love it if Wyze would address this one given how long it’s been a bug.

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I was able to fix it by having the app open to the lock itself where I could see the low battery indicated. Then removing the battery. It will disconnect after a few seconds. Then I put the battery in while still on that page and when it came back up the indication was gone and it read 100 percent in the device info.

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This comment is GOLD! Worked for me. I open the Wyze app and went to the door lock page. It showed that my battery was too low to lock or unlock the door. I then pulled out the brand new batteries from the door lock and watched the app cycle, and eventually the battery indicator disappeared as the app was no longer connected to the door lock. I then put the battery back in to the door lock and watched the app, which was still open, connect to the door lock. The low battery indicator disappeared, and everything is back how it used to be. Great job @scmcneill !!

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Same issue. It didn’t matter if it was Ni-Mh or Alkaline. I uninstalled the gateway and lock, then reinstalled the gateway, but couldn’t add the lock back. Seems the battery compartment springs get compressed over time and the batteries are too loose. I used a flat head screwdriver to pull them out a little and that allowed me to add the lock back, but still can’t use it, since it requires calibration and the battery incorrectly shows low still, preventing calibration. Too many people having the same issue for it to not to be a design defect.

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Fixed this issue with the below steps posted by a user…

I was able to fix it by having the app open to the lock itself where I could see the low battery indicated. Then removing the battery. It will disconnect after a few seconds. Then I put the battery in while still on that page and when it came back up the indication was gone and it read 100 percent in the device info.

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Thanks! I will give that a try, as I have had this issue for so long, and I got to remove the lock completely everytime when I got new batteries replaced. That’s super annoying.

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This worked for me as well! However it took a few times to make it work. Also, it seems I need to unplug lock gateway while I am doing so. After putting the batteries back, I had to wait for couple of minutes, and then plug the lock gateway back in, then got the indicator disappeared.