My Wyze hub V2 has been acting strange for a few days (unable to arm/disarm via app, no noise made when entering and in “HOME” mode). I did some reading and attempted to reboot the hub - it went offline and now will not connect to the router (WiFi). But still has all the network information in the …

Welcome to the Wyze forum @pooner_jonez . [image] pooner_jonez: Was there a recent update to the app or hub firmware that may have caused my issues? Not sure what FW your v2 Hub is on but the latest release 4.32.12.534 was on March 1st 2023 and had an update for a bug that disallowed the hub …

I am using the latest firmware. I will reboot my router and try it. [image]

If the reboots don’t work, you might try a Soft Reboot by pressing the setup button for 5 seconds until the lights flash and then letting go. It will reboot and reset. If that doesn’t work, you can try another setup routine but don’t delete anything from the app. Do a new Hub install in the app, na…

The reboots did not work. The addition of the hub again DID work and all the sensors reconnected with no input from me. Thank you for that help, My original issue of not being able ARM/DISARM from the app is still there. My app version is 2.41.5 (5) - that is the only numbers I can find in the ap…

[image] pooner_jonez: My original issue of not being able ARM/DISARM from the app is still there. I am not sure what is going on with the HMS on the server side. There were no issues for the longest time and then recently there are so many posts about app loading issues and setup routine loop…

i am having similar issue, the monitoring tab is blank.

The buttons appear, but do not work or reflect the current alarm status. Once clicked, the circle comes up and just turns like it is doing something, but no changes to the alarm status is ever achieved

Not sure what is going on there. I have had issues with mine in the past not loading (blank) or not connecting (spinning wheel), but only on when there is some sort of server outage issue or I forget to whitelist Wyze in the VPN. But, in either case I was still able to arm and disarm the HMS from th…

Just saw this thread also… Are either of you testing the Beta App? [image] Service Advisory for Beta Users - 5/24/2023 Beta 5/24/23 1:30 PM PT - Affected beta testers are now able to use the Monitoring tab again. We identified the root cause and are fully recovered. Thank…

Wyze hub issues

Services & Integrations

SlabSlayer May 24, 2023, 9:51pm 10

@pooner_jonez, just saw another thread where Wyze has indicated that there is a known issue with the HMS UI.

@al_cardinal is active over in that thread where they are discussing the issue. Please jump over there and see if anything there helps.

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