After being happy with my new home monitoring system from Wyze it randomly stopped working after a few weeks. My home monitoring system stopped arming and the app told me is was due to an issue with one of my cams not working. The cam worked fine though and the app wasn’t telling me any details on w…

Sorry to hear about your issue. You might review the following post: [image] New Wyze hub software (4.32.9.249) turns hub into a brick Sensors I don’t have the HMS (Don’t trust Wyze to provide this type of service, and have no need for it, prefer self monitoring) I’ve r…

Yeah I only have one hub so that’s not the issue and I can’t pair my phone with the hub after this issue occurred. What’s even more odd is the the support rep I spoke to on the phone claimed this was a known issue but I was given no timeline for a resolution and no offer of a replacement. Surely a r…

Hello @hobbnet welcome to the forum. Sorry to hear of your issue. I am a forum Maven and community volunteer, not a Wyze employee, and would like to try to be of assistance. I see you have mentioned some of your troubleshooting above. Could you let us know what the hub Firmware version and Wyze …

My app is version 2.32.0 (20) I don’t remember what the hub firmware is but I’m confident it is up to date. I removed the hub as a device in an attempt to fix the issue so I can’t see the version any longer. Along the way of trying to fix this issue I did make sure all my wyze devices were “up to …

Thank you for the additional information, and yes, sorry. Would be hard to get the firmware from the hub if not in the app unless you committed it to memory. :upside_down_face: Does the Home monitoring Tab still show on your Wyze App? How many Sensors do you have connected. Sounds like we may need…

[image] hobbnet: For the reset I unplugged the device and held down the reset button for 10 seconds. Try holding the reset button down for 45 seconds or more… Not sure why, but that’s what I had to do at one point, after removing the sensor hub as you did. I have found that the Sensor Hub is…

Yeah I still have the monitoring tab but it just takes me to the “set up” screen as if I am a new user. So, I don’t see my devices in there any longer. I have probably around 16 devices. I’ll try your suggestions now and report back. Thanks again.

Alright so since my home monitoring wasn’t setup I couldn’t follow your instructions to a T. Here is what I did though: Deleted the Wyze app Reinstalled the wyze app Cleared app cache within the wyze app Clicked home monitoring settings and attempted to connect the hub again Pairing failed …

Sorry for the continued troubles. Give @CatHome suggestion a shot as well. Without unplugging the Hub. Which would be considered a factory reset of sorts . If still unable to move forward send a log from the Wyze App, create your ticket with Wyze support documenting all of the above troubleshooting…

[image] R.Good: Without unplugging the Hub. Which would be considered a factory reset. I may or may not of resorted to doing that factory reset at one point… as a last resort. I had to add all my sensors back in (only 11 sensors on that Sensor Hub). That’s happened a couple of times with my…

Wyze Home Monitoring stopped working and now my hub won't pair

Sensors

mxb July 4, 2022, 9:38pm 20

It truly is. The whole Wyze ecosystem feels like a fragile house of cards lately. I’m nervous every time I open the app.

2 Likes

Topic		Replies	Views
I am about to give up on Wyze Home Monitoring and all the devices Sensors sense-hub	19	2854	June 8, 2022
New Hub & Sensors Won't Pair Sensors sense-hub	35	2925	May 17, 2023
Wyze Worst home monitoring system Services & Integrations support , troubleshooting , home-monitoring	2	492	February 8, 2022
Home Monitoring not working through App Home bug , room-sensor	9	1885	August 10, 2024
New Wyze hub software (4.32.9.249) turns hub into a brick Sensors support , firmware , bug , sense-hub	62	2378	July 27, 2022

Wyze Home Monitoring stopped working and now my hub won't pair

Related topics