Was happily using Wyze Floor Lamp for weeks, paired with remote fine, controlled from phone fine.
Then woke up this morning, remote is next to bed, so I opened phone to turn on the lamp. Widget doesn’t work, insists that the lamp was paired to a different device.
Went into app, same thing. Can’t control lamp from phone (even though it worked fine last night).
Deleted widget, tried again, same thing.
Deleted lamp from app, did the 5-clicks on switch to repair, says it suceeded in pairing. Went to control the lamp again… failed to connect, insists lamp is paired to something else (it’s not).
I was about to post here, then I realized something… Maybe it’s my phone… So I restarted the phone. Then logged back in.
The app works correctly, lamp was turned on properly.
So, perhaps the app should suggest user to reboot the device INSTEAD of insisting that the lamp is paired to something else? <-----
I’m having the same issue with my lamp but restarting my phone doesn’t help. Neither does re-pairing. Lamp works fine with the remote but my phone can’t connect. I can reset the lamp and use my phone to set it up but once that’s done I can no longer connect…
I’m having the same problems now. After a recent app update, when I would try to select the floor lamp from the app, the screen would refresh but I couldn’t access the lamp. That has persisted for a few weeks but I can control it from the Bluetooth remote. I have tried resetting the lamp, and deleting cash and user data from the app, then I tried removing the lamp from the app and trying to add it back in. But when I select the floor lamp from the list of devices, nothing happens at all. It’s like the lamp is a dead link, I can’t even select it.
I’m also experiencing this issue. It last worked on October 13th when I turned off my wyze floor lamp’s scheduling since I was going to be out of town. When I returned, the lamp would not connect to the app. It has been removed, disconnected, paired again. We have a second wyze floor lamp in the office, and it is doing the same thing. I even got the new pixel 8 recently and the lamp won’t connect with my old pixel or new one (or my husband’s phone) so it is definitely not a phone issue. I really enjoyed the scheduling feature, so I hope this is resolved soon.
This has been a problem for several months. Anytime I try to reset the lamp, that works perfectly, and I can then pair the remote with no problem. But when I try to access the lamp within the app it says that it can’t connect. The app is seeing the lamp because the pairing process went well. But it just can’t connect to control the lamp or run schedules. I can still use the remote but because of this I have relegated the lamp to a corner of the room that I don’t use much. Poor little lamp.
I am having same connection problem with Wyze Floor Lamp. My Lamp remote works fine. But Wyze App cannot connect to Wyze Lamp. I deleted Wyze Lamp and reinstalled it. Lamp Remote paired and works ok. But Wyze App says cannot connect to device so I cannot adjust Lamp schedule, which is off by 1 hour since Eastern Standard Time started this past Sunday 11/05/2023 0200 ET. Once I did see error Lamp paired to another device. But my only mobile device is my Google Pixel 7 Pro running Android 14. All of my other Wyze devices including 9 Cameras are working ok.
No need to explain further, my lamp is exhibiting the same behavior (for a few months now) as reported by others on this thread, I believe it started happening at about the time of Android 14 upgrade for me, in case that info may help.
Also, similar issue after upgrading to a fold 4 but originally started post fold 4 with he Note 20 about 11 months ago i think. App error is either unable to find or lamp already connected to another device. removing and adding back does nothing except allow for setup. Looks like it will work but fails to connect after. Full reset etc done. I have 7 of these and 7 remotes, it gets tiresome adjusting them manually
I recently chatted with Wyze Support about this same lamp issue. Support escalated to Wyze Engineering.
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I’ve discovered that this is only a problem with my Android phone. I have a Google Pixel 7 Pro. Controlling the lamp from the app in iOS works perfectly, but in Android it won’t connect to the lamp. You can delete it and add it back in the app on any device, but it’s only on Android you can’t control it (at least in my case).
I also have a Google Pixel 7 Pro recently upgraded to Android 14. Floor Lamp remote rotary controller still works, but Wyze App cannot see lamp to edit schedule, even after multiple resets and deleting/re-adding lamp.
Wyze App lamp schedule editor worked with same Google Pixel 7 Pro previously running Android 13. You raise an interesting point about Apple iOS! I mentioned to Wyze Support that another customer received a replacement floor lamp, but the support agent escalated to 2nd Level instead of replacing my lamp.
Normally I would delete and reinstall Wyze App, but I don’t want to reconfigure my multiple Wyze cameras and outdoor plugs, which are all working perfectly on complex schedules.
Thanks for your helpful feedback!
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Join the reluctant club! I am waiting to hear back from Wyze Engineering. Happy Thanksgiving everybody!
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