Check what FW version you are running. After the last update in November I was having that same problem (along with many other issues) but suddenly Wyze downgraded the FW and forced an installation of the prior March release which should fix most of these issues. So if you have the November FW see if you can keep the camera online as long as you can to let it sync with Wyze serves and “backtrack” the FW to the more stable version.
So - it seems 1135 is the March 2024 update as there is a newer one 1168 released in November. I’m on the older firmware but still have the same issues. Always drops offline and this with always 2-3 wi-fi bars signal strength.
And… when you use the WYZE App and go to Firmware Update… then press “What’s New”… why does the Wyze App redirect you to a page that shows all Firmware updates and it takes you 10 minutes to find the Firmware Update you are looking for under the device you tapped?
Why not just redirect the person to the firmware update for the device they tapped?
If the camera is within 20 feet of a microwave oven and the oven’s door would be exposed to the camera (through walls, windows, etc.), the camera will go OFFLINE because of WIFI signal interference (from the active microwave oven) for a period that exceeds the camera’s signal acquisition timer. Microwave ovens emit some radiation through the see-thru door screen in the 2.4Ghz WIFI band. This happens to all my WYZE devices using 2.4Ghz WIFI connections. This is the Gremlin that everybody forgets about.
Odd. I never noticed this on my kitchen v3 that is seven feet from the microwave. Not saying you are wrong. Just haven’t seen it in my house since 2019.
I’ve been having the same problem for a few months now also. FW 4.36.13.0416
Have 2 Floodlights and both disconnect and don’t reconnect until they are manually reset. Often I have to restore to factory to get them working again.
Also a side note: WHY do we always have to go through the long install checklist when doing a factory reset (mount plate, do wiring, blah blah blah), why don’t they have an option to skip? It’s like these Wyze people don’t actually use the products.
So, yeah, two cams, and I just leave them offline now because I’ve completely given up. You can open a ticket with Wyze and they will just send you a new one, it’s like they already know all about it and will just send you a new one until your warranty window runs out, without any real solution.
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Cam Floodlight V2 here with firmware 4.53.9.3438 covering my driveway. I installed it almost 2 years ago and its been intermittent after about the first 6 months. Currently it goes offline very randomly about once per week. I hardwired the cam in so I must go into the basement and flip the breaker to reset the cam. I have another Cam Floodligh V2 covering my backyard that is also V2, same firmware version that has never gone offline in the last year after installation. Both indicate the same 2/3 bars of signal strength, similar to what my other Wyze cams around the property show. My Xfinity router indicates both have “high” signal strength. The other cameras have never required a reset since they were installed almost 3 years ago.
Not certain what to do at this point other than rewiring the outlet to a switch to make it more convenient to power cycle. Does Wyze have any suggestions?
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Try a cheap WiFi extender for the bad floodlight, preferably an extender with an external antenna.
Cheap extenders don’t usually last, but you can always get a better model if that proves to be a solution.
I have th FLv2 and don’t have this issue. Only issue I have had was when the sd card failed. It did require a reformat of the card and it was back to normal. It didn’t like overwriting the card. Twice in 1½ yrs. I can live with that. Sandisk 256gb high endurance card seems to have resolved issue last time. Bringing out the extension ladder was the ‘fun’ part. Using a 3 node mesh with 1 wall between node and floodlight.
Have an Asus mesh system. Using a wifi sniffer and the router signal strength indicator, it shows 4 of 4 bars. So I do not believe signal strength is the issue. Not certain I mentioned it, but I have a battery powered cam mounted about 10 feet further away from the router which has never gone offline. Still having issues with the floodlight cam only much more frequently. Currently will not last 24 hours before requiring a power cycle. I hate this. The cam floodlight is a great product, but now I must rewire the outlet to provide a more convenient way to cycle power. I believe it is time to leave Wyze. There are a great many other floodlights with cameras out there now. Even though more expensive, I’ll take extra cost if I don’t need to cycle the power every day.
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Distance to the router isn’t a good measure; radio dead spots happen. Try other solutions first, if nothing else works, a sub-$20 extender is worth it if it works.
Me also, after a year of camera flood losing signal, I replaced it with old tech- flood comes on, night, off in day. No camera there from W. Sadly.
There is another camera only at front entry, around the corner.
Garage flood should not lose signal - even set it at lowest quality, no joy. Also now no camera there.
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Sadly, my newest Camera/Floodlight covering the back yard has begun randomly losing its wireless connection. I almost bought into the poor signal excuse regarding my garage mounted cam/flood, but the back yard cam/flood is within 10 feet of the wireless and pegs the signal strength bars when its working. The front garage cam/flood has lost connection 4 times since last Saturday (6 days). To say that I am very disappointed in the product would be very understated. But even more is the lack of support from Wyze. I have recommended the products to a great many friends and family and now quite regret it. Sadly, I have a Ring cam/flood on the way. Perhaps there is good reason they cost more. If the first works out (and because I hate having a hodge-podge of different products to wrangle) even though the remainder of my cameras have never failed, I will begin to systematically replace all my Wyze products around the house, my daughter and my father-in-laws homes.
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Which floodlight model? I have V1, V2 and the pro. I don’t have connection problems. But the V1 has a flood of motion events this morning, which it shouldn’t have. I have it set up to only watch for Smart events. It looks like Wyze is tinkering with backend again and disrupting cameras.
Its the V2 running 4.53.9.4352. After weeks of trying different routers, even putting my main wireless router next to the wall closest to the floodcam, I was about to rip it down along with my other Wyze cams and move to a different brand. But I found a small wireless switch from Shelly that easily fits into the outlet box behind the floodcam. After moving the router back to its normal position, the Shelly miniswitch shows 4/5 bars signal strength. When the floodcam goes offline, the Shelly switch is still active and I can cycle power to the floodcam remotely. While the issues with the floodcam are still there, my ability to solve it remotely is 100% so far. Since the backyard floodcam is exhibiting similar offline problems, I will install another miniswitch and be able to reset it remotely also. While buying the Shelly miniswitches does add cost, it is still much less expensive than replacing the floodcams and the rest of my cams with another brand. My hope is that sooner or later Wyze will identify the issue and provide a fix. They are still great products and I’m a huge fan.
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I’ve read about those switches before but haven’t ever tried them and so don’t tend to think about those as an option, but that seems like a good solution for your use case if it’s giving satisfactory results.
Although I don’t have any Cam Floodlight v2s, I think of another topic where a problem popped up after firmware version 4.53.9.3438 was released in May. That gives me the impression that connectivity continues to be an issue for some users of this product. Since you mentioned…
…I wonder if that might be part of the problem. If you poke around in the Forum, you’ll likely see many reports of Wyze users having problems with Xfinity, especially if they’re using the XB7 gateway. That might be another variable to consider.
I have seen other threads where replacement of the Xfinity router seemed to correct the problem. However, I moved away from that router quite some time ago, going to an ASUS mesh system for excellent whole house coverage. Previously I did purchase two extenders for the XFinity system, but they both failed within two years and XFinity ran me in circles trying to get warranty coverage. So I canned the system and went to the latest ASUS mesh system at that time. The problem with the floodlight camera, at least in my case was not corrected with a different router or the proximity of the router. I’ll be curious now that the brutal hot weather is over, if the issue goes away. I’ve often considered it to be heat related because it never occurred at night, only in the daytime and with hotter temperatures. Then again, I don’t see anyone from the desert areas complaining…
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I have to same issue on my two Wyze Cam Floodlight Pros, constantly losing connection I’ve had this since they were installed a year ago when they work they work good but going offline every day or so is ridiculous The only way to get them to reconnect is to turn the breaker off and back on this is ridiculous. I have many many other small wise cameras version one threes and fours which are farther away from the router then the floodlight Pros.
These are the only two cameras I have problems with all my wise and rings stay connected otherwise.
These things should not be sold. POS
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Do you have more info on how they are connected (2.4GHz wifi or 5GHz? Have you updated them to the latest firmware and also, do you have the Cam plus subscription for these cameras?
Connected to 2.4 gigahertz, they are up to date on the firmware and yes I am a camplus, but I don’t know what a subscription would have to do with it..