I am pretty much done with Wyze. I cannot get any of my floodlights to perform consistently. The floodlight pro wont stay connected. The previous version won’t turn on lights and won’t record. Submitting logs is useless. I just tossed a pan cam because support would only provide what was already on the troubleshooting page and already tried, which i started tge conversation with. I have a ton of Wyze products, but have noticed detioration in quality and reliability. I have supported the high margin subscriptions, but with little help, i see Wyze losing long time customer.
This is usually indicative of a weak or inconsistent signal, or else signal interference, especially if you’re having this problem with the FLPro. I know the v1 Floodlight has had some offline issues, but the only FLPro connection issues I’ve seen turned out to be router problems. Also, keep in mind that some people will have adequate signal with the garage door open and then lose it when it closes.
This could potentially be fixed by installing a mesh router with one node in, or near the garage. Some people use Wi-Fi extenders, though I find they often make things worse with interference.
Submitting logs are helpful for the developers who see them. The process is to submit a log and then have that attached to a support ticket. If you file a log without a support ticket or working directly with a dev, then nobody will see it. It needs a support ticket or employee to specifically pass it on to someone. Logs don’t usually get a direct response because devs aren’t customer service agents. They may leave a note on a support ticket or something, but they’re not going to call you, etc. They do look through them and they are very useful for them though. Customer support does not have access to the logs. They can’t tell you what’s in them. They just forward them to a dev to look into. But they are in no way useless. I know of dozens and dozens of cases where they have helped resolve tons of stuff.
FWIW, support is required to go through all the general troubleshooting first before they can take other measures. The general troubleshooting scripts exist because they resolve the majority of problems. After they get through those steps, then they can pass on an issue to tier 2 devs when it is warranted, but I’m sure they’re not allowed to pass on anything to tier 2 that did not confirm completing every step of the tier troubleshooting script, at least that’s how every fortune 500 company I worked for doing customer service did things (I worked for 4 different Fortune 500 companies with customer service). Still, I do know that Wyze was working on improving the offline reports on the Pan V3, so it is likely support is saying to wait for the upcoming fix. I’m sorry to hear you are experiencing that.
Very frustrating. I do often wonder why some people have tons of struggles while others have nearly flawless connectivity experiences. I have over 40 Wyze cams and I rarely to never have any connectivity issues from them. I know others do, but I am very curious what the difference is. I would expect that if Wyze is the issue then I would have the same problems. That doesn’t change the fact that some people do have major struggles with connectivity though, and if I was in their/your shoes I would certainly be frustrated too.
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Floodlight Worse than all V3s?
New floodlight. Constantly disconnects and seldom connects. Much worse than all of my 10 V3s. Anyone else getting the same results or do I have a defective camera?
[Mod Note]: Your topic and replies were merged for consistency in grouping posts in identical topics.
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You tagged the topic floodlight, however you mentioned “New Floodlight”. Are you referring to the floodlight-pro?
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No, the standard model that went on sale a short time ago. I was unable to mount it where I wanted to and just recently set it up temporarily within 20 feet of my router but it seldom connects and only stays on screen a few minutes. The lights seem to work OK as they trigger 2 other cams to capture the events. All my other cams connect fairly quickly and stay on for at least a few hours, but not this one.
If you are having that much dropoff of cam connectivity, I would suspect an issue in the network.
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Hi PaulT,
If the “line of sight” to the floodlight camera is interrupted by a metal mounting plate or metal electrical box to which the entire floodlight is mounted, it will hide the camera from your WIFI router or extender. Also, modern housing construction uses foil faced vapor barrier insulation that blocks low power RF signals. Modern energy efficient windows have a metalic coating that can diminish and/or reflect RF signals as well. There are a lot of gremlins hiding inside the walls of new construction such as metal wall studs and firestops that make an effective Faraday cage for the whole structure…
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Just a rubber roof, foam insulation, sheathing, rafters, and drywall. Nothing metal in the way. Almost all of my other cams (V3s) have to go through 2 sets of foil backed insulation panels and they work WAY better than this new floodlight cam.
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I just found this thread and have always had connection issues with my new floodlight that is much worse than all my other 10 V3s. Looks like I need to escalate before my warranty runs out.
If you are up for some troubleshooting to determine if it is the V3 cam on the Floodlight or the position of the cam, you can swap out one of the good V3 with the Floodlight V3 and see if the connectivity issue follows the cam or stays with the Floodlight.
If your router reports it, you might also take a look at the RSSI (signal strength) that is being reported by the router. Also verify that the router isn’t maxed out on available connections. If you are running a multi-node Mesh, make sure the Floodlight is connecting to the closest node and not locked into the root.
There are other tools and apps that can also be run to analyze the health of your network and signal strength within the perimeter of your network.
I took it down from just above (10 feet away?) from one of my best and stable V3s. I will be moving it around to different places including 6 feet with just a double paned glass in between.
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In response to some of the follow-up replies. I already have a mesh router system. Closest beacon is about 10 feet away and a second about 30 feet. I have 4 other v3 cams within similar distance that rarely have a problem. Only the spotlights continually have issues.
As far as service process, I stand by that Wyze has slipped in product quality and responsiveness. I run a large company and would hate to think it is up to my customers to find the correct person or process to have a satisfactory experience. As long as consumers try to explain away issues and quality, we will continue to secede business and good ideas to others. I dont begrudge Wyze growth, but not tge same company anymore, but satisfied with subpar product, but content to push higher margin subscription. It will work for a while until people like me switch.
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My tests - Only works well when I set it up and tested it inside my house within 18 feet of the router. Outside at 35 feet, it would seldom connect and when it did it would disconnect within minutes. Outside at 10 feet with just a 2 pane window in between it is better but not anywhere near usable. I only have 10 V3 cams to compare it to. It is intended to be on another building, about 45 feet away, but about 10 feet closer than 2 V3s that have worked well for years. I may put it on a longer piece of wood and temporarily move it to where it should go (medical issues prevent ladder usage). I doubt it will work at all 
.
I have 2 V1 floodlights with not-so-good WiFi signals (2 out of 3 bars on Wyze app, -76 dBm and -65 dBm according to router). They used to go offline about once every 2-3 months. Since I ran a rule that restarts the cams every few days, they haven’t gone offline yet. It’s been more than 6 months now. Hope this can help someone.
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Yes, it is VERY helpful !!!
I just walked in front of it for maybe the third time in the last 2 hours and there are no recorded events at all in that period. 3 bars and within ten feet with only the 2 panes of glass in between.
Also, lots (if not most) of the time it looks like it connects but the time stamp does not budge. Eventually it just gives me a cannot connect code.
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Glad to help!
I have only seen these issue during system wide outages. I also have a theory that on a sunny day with lots of wind, or during a rainstorm at night, the sudden uptick in event uploads from the area must make it hard for the servers to keep up.
When I worked on a cloud application that sat on top of AWS, AWS servers would have a hard time scaling up quickly enough to handle sudden upticks in requests. Not sure if they’ve gotten better at it now but hopefully Wyze can handle this better on their end as well.
I have the first version FL. Worked for 2 months back in the summer of 2023 and then disconnected and never really worked again. I deleted the device and was able to successfully add it again for a few days before it disconnected. I turn my auto switch for the power to the light off and on and now the light on the camera doesn’t even turn on. I cannot even set it up. Seems fried. Any insight? Can’t even check firmware. It’s useless now other than the actual light. You guys are saying you can swap out the camera?? Didn’t know it came off the floodlight? Thanks.
I had constant disconnection issues that drove me crazy. I discovered that turning off Quality of Service (QoS) in the router fixed the issue.
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This fixed it for me. Asus router. Thanks!
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My Wyze Floodlight Cam Pro is offline more than it’s online. I have to turn off the light switch and wait 30 seconds, turn back on… its back online. Very frustrating. Signal is super strong as the router is not far from the floodlight. Any suggestions. I really love the picture and coverage of it but it keeps going offline!!!