Today we are releasing firmware version 1.0.24.29 for the Wyze Duo Cam Doorbell. This release optimizes the handling of TCP disconnections and Wi-Fi dropouts.
Read our Release Notes:
https://go.wyze.com/releasenotes
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Sorry this is happening to you, my friend. I warned them about this in the Beta release , but they pushed it out to public anyway.
I had this happen to me too. Let me share with you how I recovered from this issue so you can try to recover from it too:
I just wanted to say that I finally gave into to updating to this beta firmware today and it did not go well. My device stopped allowing me to live stream, and it stopped recording any events. I could not connect to it to tell it to restart, so I had to turn off power to the breaker, then open up the doorbell and remove the battery.
This allowed me to connect to the live stream but the live stream was severely delayed with a lot of latency. In addition, my doorbell settings had changed from recording all motion to Smart detections. However, it was not recording anything at all. No events. So I toggled a bunch of settings off and back on and switched them back what they should have been. This made no difference. My device still would not record any events.
I then went into settings and told it to reset services, and restart the device. I then went into the settings after the device restarted, and toggled all the event settings back to what I normally want them to be. This did fix the problem. My device was now recording events and automation triggers were working again too.
There is still some latency. It varies a little, but I would generally say it’s about 3 seconds. There were several instances where it is frozen for 10+seconds before it jumps to only be around 3 seconds behind again.
Overall, not a great update. I urge caution in pushing this to production. If it gets pushed to production in it’s current form due to other properties, I strongly urge a slow rollout so support is not overwhelmed.
Let me know if that helps. Sorry yours did the same thing.
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