Given the numbers of people with this issue, you have to wonder if Wyze tested the design with a sample of the most common existing 16V 10VA doorbell systems, or…
Did Wyze have a beta program to deploy a sample number of these doorbell cameras to the field, and act on feedback prior to general release?
Not being critical, but just to offer constructive feedback. I would have been willing to pay a couple of bucks more knowing these things had been done. It costs what it costs to release a product that has been fully tested. I would have loved to be the Program Manager on a project like this. Despite a stumble, it attempts to cleverly solve a problem.
The take-away here is that what’s unique about this product compared to most other Wyze products is that it it electrically interfaces with the customer’s equipment (house chime system). Any time you do that, you have to engineer-in extra due diligence.
Again, this is not a complaint. I really like the product. Just offering thoughts to improve the product/process.
I’m having the same problem. 16v 10va transformer. Wiring is fairly close to the location of the doorbell. Contacted Wyze support and after all the troubleshooting I was offered a refund as the only solution. Pretty disappointed in that. 16v 10va transformers seem to be pretty standard in most home doorbell solutions. I will probably just upgrade my transformer, but I think Wyze owes us a better explanation or solution.
Thinking out loud here (in case anyone from Wyze is monitoring this).
For people who’ve already purchased this device and had to upgrade their chime transformer, Wyze ought to at least offer a $15 credit or gift card. That’s about what a new upgraded 24V 40VA transformer costs. This would be a significant goodwill move.
In addition, Wyze ought to halt current sales until they can figure out a path ahead. Either redesign the chime controller to work with standard existing 16V 10VA transformers, or change the advertised published requirements for a beefier transformer. Make it conspicious online, and maybe put a checkbox on the purchase checkout page that says “I understand”. Either way, they should pause shipments until there is resolution, one way or the other. It looks like a significant number of customers have the 16V 10VA transformer configuration in their homes.
Agreed. If feels as though they tested this in a lab with the transformer and chime 2 feet apart, and not in any real world scenarios. I too have a relatively short run. I just upgraded my transformer to 24V 40VA and all is well now.
Wyze originally offered a refund or suggested having a licensed electrician attempt to figure out what is wrong with my transformer/wiring. Nothing is wrong with my transformer/wiring. This is a clear misstep by Wyze and I hope they take accountability and provide an acceptable resolution for those who had to spend extra money/time to get their product to work correctly.
I had the same problem but with an old Nutone mechanical doorbell with a 10V5A transformer, Thankfully, because of this thread, I was able to try a path forward by getting a 16V30A transformer from Home Depot and it worked! If you do this, be sure to set the chime type to mechanical, otherwise, the chime will buzz and there’ll be a delay. Wyze documentation says to use the digital chime type setting at 2-3s for a mechanical chime. That’s not correct, at least in my case.
It would be nice if Wyze documentation was updated to provide this info and train their support staff. They didn’t have a clue!
I took the controller off and it woks, Was having an issue inside chime was not working. Not sure what the controller is for. Unless it’s really needed, I will leave the controller off.
Yes, my indoor chime does not respond to the video doorbell v2 at all.
I set the chime to “Mechanical” and that didn’t work. I tried digital just to test, and it didn’t respond either.
I then tried to pair my Video Doorbell Pro indoor chime to my v2, but could not.
Yeah I don’t like leaving the controller off (even though that works fine) it makes a small hum sound, But I really don’t know if that was there before so, I will pick 16v 30va tomorrow at hd.
Paul, I suggest you either change your transformer from the common and presumed 16v 10va to 16v 30va from a local store or do as many of us did and leave your chime stock by removing the included chime controller. The digital chime from v1 and pro unfortunately do not currently work w v2 as you described and I also experienced.
Not some install but almost all Install. No more Wyze. They just love to screw up. poor R & D. Not testing enough. released the product just to make more money. Wyze cam OG they saved 50 cents for the mount. Now this.
If you install per the instructions and mechanical chime doesn’t work, it’s cause you have a 16 vac 10 va transformer
Once you upgrade to a 16 vac 30 va transformer, it will work and you don’t have to remove the Wyze chime box
Wyze really should update the literature that this v2 doorbell needs a 16 vac 30 va and not the minimum spec they listed
It’s a $20-25 part but likely most folks don’t know how to install it…I guess if the specs were higher, sales would not happen for a lot of customers that just wanted a plug and play device
I have tried ringing it multiple times in a row, but that is really about 10 seconds apart. When I was setup with the 16v 10VA transformer I got 1 chime followed by a cutoff 2nd ring and the doorbell rebooting. Now, with the 24v 40VA transformer I consistently get the full chime every time.
I haven’t tried mashing the button 10x in 2 seconds though.
Can I return it even when I opened the box? and trying to search where the heck the transformer is.
What a waste of money.
My bell looks like this. google search looks like it is 1990.
Ok, I had the same problem. I installed per instructions and my hardwired chime stopped working. I found if I removed the chime controller it worked, but there was an electrical hum which worried me. To resolve the hum I reinstalled the Nest doorbell chime “controller” that I replaced with the Wyze doorbell chime controller. That resolved the hum and my doorbell works great now.
