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That was my experience also. But to make it a little weirder, I found out that the Chime Controller that came with my Nest Doorbell works with the Wyze Doorbell. One tech told me to just operate it like that and let them know how it works because it could be a solution. Then a little while later a different tech emailed me and told me not to use the Nest Chime Controller with the Wyze Doorbell and my only options were to return or hire an electrician. So I’m not sure which tech to believe since I’m being told two different things.