Wyze Doorbell Blurred on First Access

When tapping on my doorbell, it shows a blurred image (see attached video), Clicking back and then tapping the doorbell again and it works as it should, live feed loads fine. Has anyone seen this with their doorbells? (A user posted this same issue on the Wyze Facebook group, but no-one has replied).
My Doorbell is on the latest firmware (4.25.1.368) and the WiFi signal is strong.
And this has started a few months / weeks ago and is very annoying.
Using iPhone XR on iOS 18.1.



Even though the wifi signal shows strong it may not be good/clean - i.e. congestion or interference etc. Even after you get what looks like a clear image it seems to take it a second or two to switch to the current live view.

If you leave it on that blurry image for a while does it ever catch up? The doorbell cams go to sleep and it may also just be related to it waking up, though you’d think that would be pretty quick.

I remember seeing this issue a couple of times in the forum. I never heard a final resolution.

What did Support say?

@dave27, I tested it tonight and left the screen for almost 5 minutes at the blurred image and it “never” caught up. Then when back to the “Devices” screen, tapped again the Doorbell and it showed the live feed right away. I’ve been using this Doorbell for 2 years and never had this issue up until a few weeks ago.

Ah, in that case check and see whether the app or firmware updated (I suspect the app probably did). Sounds like a bug of some sort, I’d submit a log and open a support ticket to make sure they’re aware.

Also try completely uninstalling and reinstalling the app (you can start by clearing the cache within the app and also in the OS settings to see if that helps, but reinstalling the app has cured some strange glitches for me).

For the last couple of days I have tested on my old Galaxy phone and it has worked fine every time, but on my iPhone XR it fails at least once a twice a day.
Today I captured the screens on both phones while trying to access the Doorbell Cam.
I’m at the office, trying to access the Doorbell camera at home.

I did the Galaxy first and it worked fine.
I did the iPhone next (just a few seconds after the Galaxy) and it failed on first access, tried a second time and worked fine on the iPhone.

I submitted logs thru the app (Log ID 1661664).