Log submitted 597168
Dad submitted log for his 597177
Has there been word on this? Still having authentication issues.
I haven’t heard anything and I’m still having the same problems
Agreed - no update or follow up on my log number. I guess there aren’t enough of us with the issue that it warrants their attention.
Wouldn’t the .060 version have been there “fix” for this?
From their Release Notes & Firmware Updates page:
Wyze Video Doorbell Firmware
4.25.1.060 (April 27, 2022)
- Improved live stream connectivity
- Fixed a bug that caused the live stream to get stuck at 3/3
4.25.1.060 includes all the updates from the previously halted version 4.25.1.042
4.25.1.042 (March 30, 2022)
Note: We are pausing this firmware while we look into the cause of reports of longer loading times for live streams or connections failing at step 3/3. We apologize to anyone impacted by this issue.
So, .042 broke it and .060 fixed it. What remains to be explained is Wyze’s definition of “fixed”. I would predict it is substantially different than ours.
And that was almost 3 months ago. Ridiculous that they have figured this out and fixed it yet!
They did come out with a new scale though lol.
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While we wait and wait I’ve noticed when the issue happens removing or adding cam plus jogs it into working. Of course useless if a motion event or notification is not sent. And it takes time if the doorbell rings.
Same issue here log submitted.
Log ID: 614114
My main issue is live view. It doesn’t work. Its always an authentication issue or if it does connect, its only for a minute or so. Meanwhile the whole time it’s capturing motion because I see the notifications come in, But even clicking those don’t work. Its not a router issue. Its something on their end. End of story.
Are y’all watching the Fix-it Friday thread w\ weekly updates?
I’ve fixed the issue on my own.
DO NOT remove or delete the doorbell camera from my devices on your app.
I started by removing my 5G network connection completely from my device ”forget this network” (routername_5G or just Routername)
I then made my 2.4 network or Guest network as my only connected wifi network.
I deleted all the cache from the app on the Doorbell Cam.
On the doorbell cam I held the reset button for almost 2 minutes.
On the doorbell cam I scanned my new QR Scan code the app populates when connecting a new device.
IT FINALLY FULLY RESET THE DOORBELL CAM.
When I preadded my doorbell cam as a new device I renamed it “Doorbell Cam New” in order to later identify the reconfigured cam.
completed all the connection process and added the chimes.
I fully verified the doorbell cam was 100% functional on the app and verified livestream was 100% functional.
YOU WILL SEE TWO DOORBELL CAMERAS. ONE WITH THE NONFUNCTIONAL CONNECTIVITY CONFIGURATION ISSUE AND YOUR NEWLY CONFIGURED CONNECTED DOORBELL CAM. AT THIS MOMENT IS WHEN I DELETED THE DOORBELL CAMERA WITH THE CONNECTIVITY CONFIGURATION ISSUE.
The doorbell has been working for 3 weeks now no issue.
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Anyone else try this?
I have not, but I have two original doorbells (front and back). Bought same day, installed same day. Always worked fine. After the update(s) the front has continued to work fine. The back has been messed up since the .42 update. It’s actually online more often now as my yard is wooded and as long as the leaves are blowing it keeps the doorbell awake. I have no reason to think that one doorbell would be affected any differently (network connectivity wise) than the other so I am doubtful.
I haven’t but this is definitely a Wyze problem and they are aware of it and working on the fix. Until then, I just keep waiting.
Good luck peeps. I’ve returned this camera and not coming back. Glad I purchased the 2 year warranty on this. The camera literally stopped connecting to my network. I’ve reset it over and over and the thing would not connect. Im done, too much of hassle to get this to work as it should. I hope the firmware fix is soon for you guys.
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Yes I have the same 3/3 problem after FW upgrade. I’m using the Greet video doorbell just to fill the void.
In my case the online icon (ON) not show up by the thumb nail. It can produce life feed when it is motion triggered.
In an attempt to fix this problem, I reset it, delete from App, delete it from my router, add in Wyze App again. Since then it fail to login my router consistently.