Good morning 
,
Somehow this month, Wyze mobile data usage has jumped to over 60gbs even through 90% of the time I’m connected to wifi.
Can someone explain this, I haven’t changed anything settings wise.
In my experience, this typically means that a phone is having some kind of connection issues with the WiFi (maybe your 6GHz or 5GHz connection is not strong, or if you use mesh, it’s not roaming to a better router as soon as it should), and when the signal is weak or unstable in some way, it will decide to process a lot of data with mobile data instead.
At least, I have seen my phones have this same issue of using mobile data when I want them to use WiFi.
I have heard there are sometimes bugs where some apps will continue to use mobile data when in the background, regardless of Wi-Fi connectivity. This could be happening to you. However, I do have to say that I use Android too, and I have over 50 cameras, and even though I was out of town and streaming on mobile data for a whole week, my Wyze app has only used 2.1GB since Jul 5, and it says only 43.33MB of that was background data use.
Can you Long hold the Wyze app shortcut, select app info, click on the mobile data usage and see how much it says was used in the background vs the foreground? This might help us to know what the main culprit is. If the majority is in the foreground, then we’ll assume your phone is saying it has an unreliable connection with your router for some reason, so falls back to using mobile data for greater stability when you have the Wyze app open. If the majority of that is background data, then we can assume there is some kind of background mobile data bug that needs to be looked into.
My bet is that it will say it’s foreground usage and an issue with phone to router stability for some reason. I’ve seen this before.
My phone has had connection to Wi-Fi the entire time I have made sure that there are no other interferences within the frequency/channel in which I am connecting. It says foreground 55gb. I specifically turned off the connection requirement for maintaining stability in dev setings. But there has been no outages, nothing to report for issues with my wifi.
Yeah, turning off stability in dev settings should have generally helped.
Yes, to clarify, what I was trying to explain is that it is possible for a phone to say it is connected to WiFi, but still use Mobile data instead of the WiFi. I have seen this several times. That is what I was trying to explain. It’s not always because the signal is weak or whatever, but that a common time that it does this. This can be demonstrated, for example, but unplugging the modem so the router has no internet at all, but the phone may still stay connected to it (depending on various settings/factors), and yet, the phone will still have internet access because it does a failover to mobile data even though it says it’s connected to the WiFi SSID (which doesn’t have internet). Similarly, even when a router does have internet, it’s possible for a phone to say it is connected to the WiFi, but use mobile data instead in various situations. Maybe when you move to a particular part of the house, etc.
I’m not saying that is for sure what is happening in your case though, just that it is common and I have seen it several times. Still, it is worth having your issue looked into by a Wyze dev because it very well could be something on Wyze’s end, though I would expect more reports of it if this is the case. Are you using the new version 3.0 app or the older 2.5 version still?
Maybe consider submitting a log and then contact support to open an official support ticket to give them that log number so a dev can review to see if there is any indication the cause is something inside the Wyze app. It’s certainly possible, especially if you are confident there is no other app at all using mobile data when connected to WiFi. I wonder if you can get an app to track data use and get more details.
Personally, I would be surprised if an app is specifically overriding Foreground data to give preference to Mobile Data over WiFi. I’ve heard of background use doing this in some cases, but I haven’t ever heard of an app choosing foreground data to prefer mobile data. Usually it is the phone itself that chooses to skip using WiFi data for some reason.
Still, in your place, I would probably contact support and give them a log just so a dev can review it and have it officially tracked in their system.
I’ll keep an eye out for other reports, but it looks like it is not happening to me on the public 3.0 app version. I just checked and Wyze (cameras, App, etc) has used more than 1.35TB of total WiFi bandwidth in the last month for all 50+ of my Wyze cameras, but my Wyze app has only used 2GB of mobile data in more than a month…so I’m fairly confident mine isn’t leaking data use on mobile.
Is this something you are sure just started happening, or you just barely started noticing it now?
It will be interested to see if any other users recently check and find something similar to what you reported so we can see if there is any pattern or similarities. I’ll keep an eye out on the other social platforms too.
If it didn’t have internet the router would do a wan fail over. Using the July 15th update which is when this all started according to the data usage chart.
1 Like
That helps to narrow it down then. It does sound like it could be an app bug in that case.
I just wonder why it’s not happening to me. 
Maybe I need to do some testing.
1 Like
Hello all. Same issue; started recently. We use Wyze as a baby camera overnight. Lately, it’s been consuming 5GB+ of mobile data overnight. Android. I have Data Saver = on, Background Data = off and Adaptive Connectivity (WiFi Assist) = off. The app is somehow flipping Background Data to on; it then stays on mobile data the rest of the night and won’t switch back to WiFi. Help!
Mobile Data Usage (one day)
Total = 4.59GB
Foreground = 4.59GB
Background = 1.17MB