I’m new the WYZE infrastructure. First time security camera user, too. How would you rate: (1) WYZE Customer Service, (2) logging in to the main WYZE website, and (3) the two-factor authentication process?
(2) After entering client log-in credentials on their main website (or this forum), you often get an error message. The site asks the client to try again. (Request Id: 018ff492-71f1-4c54-a2cc-65ae0774dfdb). The work-around seems to be going to a different browser – I’ve had to try three different browsers to access the site: Chrome, Firefox, Safari.
(3) Is it normal that the WYZE system requires several minutes to complete the two-factor authentication process; that is to say, when a customer logs in (auth.wyze.com/login OR forums.wyze.com), we have to wait several minutes for the system to generate, and send, a code via e-mail. This is extremely frustrating when all you are trying to do is a quick check in with your security camera. On top of this, the website offers this 90-day possibility after logging in successfully. However, the option to authenticate device/browser for 90 days doesn’t work – you still need to repeat the two-factor authentication process each time.
Anyone wish to tell me about their experiences, would be much appreciated so that I know what to expect, going forward. Thanks
NOTE: I am not a Security Plus member – does all of this “go away”, if you choose to pay for a subscription.
No., none of it goes away. Dealing with the newer version of Customer support is a pain in the a$$ now. I usually just tell them to contact me via email.
I have no issues with 2FA, When I log in to the app, forum or web site I get a reply with the code in a few seconds via text message to my iPhone.
I’ll answer your last question first by saying that I’m not a Cam Plus subscriber, but I’m not aware of any specific benefits or service bypasses beyond what’s described on the plan comparison page.
Regarding your other points:
I generally prefer to create a ticket unless I feel that a particular issue can be addressed quickly with a chat session. Often the tickets I create are attempts to get information to the Web content team so that they can correct information in the Help Center (because I know of no direct means for communicating this information) or follow-up communication including a Log ID after I submit a log because of an ongoing technical issue and/or to contribute to issue tracking from fix-it-friday topics. There used to be a full-page ticket submission form on the Help Center site, and I really liked that, but apparently it was removed sometime in July. I have not called Customer Service on the phone.
This has not been my experience, and I’ve successfully used multiple browsers to authenticate with Wyze and log into my account: Firefox, Firefox Focus, Chrome, Opera….
This is also not my experience, but I use an app-based authenticator and have the token copied to a second device, so I have more than one means to grab the 6-digit TOTP and complete login. As far as the 90-day “memory” for a login is concerned, I allow that in some browsers (like what I use regularly to connect to the Forum) but don’t care to have others remember. Even if I’m logging into the app using a browser like Firefox Focus, which deletes cookies and history at the end of the session by default, choosing whether to allow that login session to be remembered is irrelevant once the authorization token gets passed back to the app. Where I believe browser session persistence comes into play is for someone logging into the Wyze site regularly for shopping, using the Forum, or using Web View (for subscribers), and in that case you probably want the device to be marked as “trusted” and remembered for the 90-day window (assuming you own and control the device), but if you’re doing something silly[1] like using Incognito/InPrivate/Private mode or regularly clearing your browser’s cache and deleting your cookies or if you’re using a VPN or some other funky connection that can change your WAN IP at any time, then you’re more likely to see repeated prompts to log in again.
That’s not to say that these features or tools are objectively silly or useless. In this particular case I’m making the point that they’re counterproductive to maintaining a persistent login to your Wyze account in whatever browser you happen to be using. ↩︎
I have not called Customer Service on the phone.