New Camera customer, app on phone is a tad annoying but whatevs - if I hear the event noice and I’m on my laptop I want to check it in the browser,
Having to re-enter password sucks but also = whatevs.
Having to reach out for my email for 2FA for whatever rando reasons is absurd - remember the device for 30 days as the checkbox promises! I do not have this issue with any other website.
Support wasn’t very helpful besides sending me here, but this is effing ovberwhelming - I just want to see when the mice come to visit.
Welcome @nhed , sorry to hear you are having issues.
Not sure what issue you are running into, my assumption is that you cannot get into the site to view your cameras, is that correct? or is it simply that it is not remembering your account or logon when you checked Remember for 30 days, but are still able to get in?
If it is that you cannot logon because you are not getting a code, I would check to make sure the code was not sent to your Spam.
Also, have you tried clickin on the link “Try another way”, if you setup 2FA to use an Authenticator app or SMS, you can utilize that process.
and no - i did noty try another way cuz i have no other way configured - it only lists the email option. even once i auth wherever i navigate i cant find how to modify my account settings
Is it a cookie issue? This seems like it could be a cookie issue. Does anyone know if Wyze’s authentication system is trying to “remember” a specific device (with the user’s permission at login) based on a browser fingerprint, by placing a cookie, or something else?
If I had to guess, I’m goin’ with . If I log into a Wyze site (like the Forum) on my phone where I’m using Firefox Focus and click the Trust This Device button at the end of the login sequence but then close the browser app and immediately try to open the site again, then it prompts me to log in yet again, presumably because closing the browser deleted the history and cookies (this is by design for that particular browser).
I say that to say that if Wyze can’t set a persistent cookie in your browser because…
you’re using Incognito, InPrivate, Private or a similar browsing mode, or
your browser settings aren’t allowing (certain) cookies to be saved, or
you’re frequently clearing your browsing history/cookies, or
you’re using third-party software (e.g., CCleaner) that deletes browser cookies, then
…this may be the reason the Wyze Web properties aren’t remembering your login.
Were you ever able to find another solution, @nhed? I’d be interested to learn whether or not this is actually cookie related.
In my experience, Wyze can remember users as long as the user is allowing the browser to accept and save Wyze cookies, as noted in another recent topic:
That’s why I think @nhed’s issue is likely related and asked about follow-up.
. If I log into a Wyze site (like the Forum) on my phone where I’m using