Alright, I found the one that wasn’t working. It was my West Pool V4 cam. It was greyed out.
- I went into Settings in the Wyze app and clicked on the “Reset Services” button. I then power cycled the camera.
- When it came back up, I set my settings back up for that camera and checked Alexa and it was now enabled in Alexa.
It’s worth trying this in your case, but don’t get your hopes up too high. I did a bunch of research and it turns out that it may be intentionally restricted in Canada.
From what I can tell, it seems the issue likely has to do with Canadian data privacy laws. I didn’t research too deeply into the specific laws, but it seems Canada’s Personal Information Protection and Electronic Documents Act and provincials laws may be partially involved here. Wyze uses the Cloud to process person detections, and it seems Amazon restricts some features to avoid risking noncompliance with privacy regulations, such as if there is a chance that cloud-based AI processing may involve transferring data outside Canadian servers. Now, it’s likely or possible that Wyze does some of their processing within Canada for the Canadian users, but it may be that the Alexa skill isn’t setup separately and may be running through the US servers, or something like that. Either way, I’m reading reports that Alexa is more likely to enable Edge AI detections for Canadian users and be more restrictive on 3rd parties who use cloud processing unless everything is demonstrably Canada only.
Also, it looks like this issue has been happening for a really long time. Here are some examples of people discussing it:
I hope that helps, but if it doesn’t work to click on “Reset Services” and restart the camera…I think it will require a workaround of some kind.