I discovered something that probably many people don’t realize about the warranty on your Wyze camera. If the camera is replaced under the warranty or as a courtesy replacement outside of the warranty, the replacement camera doesn’t have a warranty. So if it fails quickly and they won’t replace it again, then it’s basically like your first camera didn’t have a warranty. Yes, I know you can pay for their extended warranty plan but no one expects the replacement camera to fail so quickly. And in essence Wyze can send you a new but defective camera as the replacement and customers have no recourse except to purchase another camera. That just doesn’t seem right.
According to the Limited Warranty Policy & Terms published by Wyze, this is not true.
Warranty replacement hardware for failed devices that were purchased new will be covered for 3 months or the remainder of the limited warranty period on the original device, whichever is longer.
I only know about this only because I had to have one of four cams I purchased replaced under warranty. I am still within my 12mo warranty on the original purchase and considered a return of all four due to a mechanical design flaw that causes them to malfunction. During my consideration, I researched the Wyze Limited Warranty Policy & Terms and found this:
Okay then I stand corrected. Just seems to me 3 month warranty on the replacemenet camera isn’t very long, if the original camera warranty is about over.
No, it isn’t very long. I agree. However, if you look at it from a different perspective, when I buy a cam, it comes with a 12mo warranty included in that purchase. I essentially purchased a 12mo warranty as part and parcel to the cam purchase. That 12mo period never changes. I could warranty replace that cam a dozen times or more in that 12 months and, in doing so toward the end of that 12 months extend my warranty to nearly 15 months. All at no additional cost to me having only purchased 12 months of warranty as part of the original purchase.
We can’t ignore that there are bad actors out there who will abuse an unlimited warranty. There are those who will even abuse a limited warranty for damage they cause or minor cosmetic issues that arise. Without limitations on the warranty, Wyze would be replacing cams constantly forever as these abusers game the system. That is why limitations had to be implemented in the first place. And, because if this, the honest customers get limited too.
You have a point. Kind of sucks though when you’re just outside of that warranty period.
That always sucks! And I have been there on some costly electric tools too. I had a $500 air compressor that ran like a champ for two years. Less than a month after the warranty expired, it decided to puke a piston.
But then there are those products that far outlive their warranty. How many V1 cams are still out there chugging along? Now that I think about it, my 1976 Johnson Outboard motor that I sadly had to replace last month outlived it’s original warranty by over 40 years. I liked it so much I replaced it with an identical 1976 Evinrude!