If you ordered from Wyze and used Amazon Pay, it is still ordered from Wyze. Amazon Pay is a method from which they can easily get their money. I used it for a couple, now I use a CC as I wanted to make sure that no one had any access to my Amazon account or payments
If you have the wyze order number and its less than 1 year old your all set you will need to copy your sales order to you gallery, also you will need the device information from the app .save a copy to you gallery and take a picture of the bottom of the camera where all the info is,save 2 gallery now open a warranty replacement at Wyze…if you do it on wyze,they will have you to try to fix it first,so the average time to get a replacement from wyze is 12-18 days. Which is crap…do the Amazon order time to do that 2-4 days so it’s up 2 you
If you don’t have the original box of the DEAD V3 cam, which has the MAC ID in the QR code sticker on box. I save the original boxes until the 1 year warranty is up just in case I have to send back.
The base on the V3 was designed to be removed to use alternative mounts, and the QR code and MAC ID is on the detachable base.
So if you don’t have the original box you could swap the detachable base and then the newly ordered Amazon V3 cam has same matching QR code and information when returned in that same box.
If the camera is truly DEAD then chances of the internal MAC ID being read are slim, but before sending it back have you tried flashing latest firmware via Micro-SD card?
Or is the camera beyond the ability to be flashed?
QR & Barcodes obfuscated and full MAC ID not shown in image below, for privacy.
Use Google Lens to read your QR code on camera or box if interested…
As a user and not an employee of wyze I can only speak from my experiences
Of the very few times I’ve ever had issues with a cam and needed to utilize the warranty I was never asked where I purchased the camera from. They asked when it was activated and asked for the MAC address. Those two things show when the warranty began and the MAC address is linked to them and I believe their manufacturer so that is something they are able to look at and make sure it is actually one of their cameras. As we all know there are very unscrupulous people who sell false things on Amazon.
I think of it like this in that if you received a camera as a gift you don’t know if your mom or grandma purchased it on Amazon or through the company website. So that’s something you would actually be unable to answer in certain circumstances. Personally I don’t purchase them through Amazon anymore due to the copycats so I know everything I buy is 100% authentic but I don’t believe you would have any issues as long as it was verified to be within the warranty. And was verified with support to be are authentic Wyze product.
I hope that helps in some way and makes some semblance of sense.