MOD EDIT: We are pausing the Wyze Cam Outdoor Base Station firmware because we want to look into some reports of the Base Station showing a solid yellow light and not responding after updating. If you have run into this issue, please contact Wyze Customer Support! We apologize for the trouble.
Wyze Cam v3, Wyze Plug Outdoor, Wyze Sense Hub, and Wyze Cam Outdoor Base Station all have updates today with bug fixes and experience improvements for network connection stability, tackling offline issues, and image quality.
Wyze Cam v3: 18.104.22.168
Wyze Cam Outdoor Base Station: 22.214.171.124
Wyze Sense Hub: 126.96.36.199
Wyze Plug Outdoor: 188.8.131.523
My WCO base shows that new firmware 184.108.40.206 is available. I just updated to 220.127.116.11 from .45 last week. Why is 18.104.22.168 firmware not available on the release notes for download “Just in case” I need to do a manual flash. I know you can not go back from .66 but it should be available.
We are pausing the Wyze Cam Outdoor Base Station firmware because we want to look into some reports of the Base Station showing a solid yellow light and not responding after updating. If you have run into this issue, please contact Wyze Customer Support! We apologize for the trouble.
I know that you likely can’t comment on this, but I am starting to think that the firmware updates for the base station are not tested enough. Every single update for the base station has been paused at some point since December 2021.
@Rareapple3 I do agree with you. I have seen that happening a number of times. They should be bricking their own devices before they get us to brick ours and then start a painful process with Customer Service.
That said, I am on the BETA program and I have been mostly lucky with my devices. I only had a problem recently with the Wyze Sense Hub, which anyway is a new acquisition.
Firmware updates today for Cam V3, outdoor plugs, Wyze hub. Half of my cams did not come back online. I had to manually power on/off to bring them on line. All outdoor plug updates failed once and finally took on a second attempt.
BIG ISSUE: Wyze hub after firmware update shows no internet connection. All devices show online but will not function. Reset did not work. I deleted the hub and reinstalled new and connect 12 of my sensors. On the 13th sensor the hub stops responding. Tried a second time with the 13th sensor being different and same result. Third time reinstalled hub and 12 sensors. All show active but tried the keypads and they are not responding. Check hub device info and no internet shown. All other devices (not using the hub) are working fine on the wifi. Tried reset numerous times with no luck. The hub does not show offline just won’t communicate with the devices. I am once again without a security system. Third time this has happed. Last time Wyze sent me a replacement hub that worked just fine until this firmware update.
Ticket created and log sent. I’m just fed up with the instability of such an important lifeline system. If you are going to be in the security business, get your [mod edit] together!!
Thank you for the info. The hub sat all day after the firmware upgrade until I went to turn off the alarm and realized the keypads were not working. All of the actions I described above did not work. As of right now, I can use the system with 12 contacts. Attempting to add any additional contacts, sensors, locks up the hub and it has to be reset. I am stuck with a security system that is not fully protecting my property, no leak sensors, no climate sensors. I am waiting on tech support so, I hope they get back to me soon. I was told by the agent I spoke with yesterday that there are no guarantee someone would get back with me by phone but maybe an email. I did call a second time with the info about adding more than 12 items to the hub (since I was able to replicate this numerous times) but the agent did not seem too interested. Not good customer service.
My husband updated the firmware unfortunately. After the last fiasco with the firmware update, I didn’t want to update the hub anymore until all the bugs are worked out. Our sensors also went offline for most of the day, came back on about 24 hours later - however, the hub chimes are no longer working. None of them work - even the ones that say “on” and the ones that say “off”, when I go back and turn them on, they go back to the off setting by themselves. Is anyone else having issues with this? The firmware update says “Enhanced Wyze Sense Hub audio volume” but this is completely the opposite - it went silent.
Did the .66 update and my problem is unexpected, the signal strength to all my outer distance outdoor cams dropped a bar and I actually had to move the base more midrange to all of them to even maintain stable connectivity. They had worked fine for over a year and the problem was immediate on upgrade. Something strange as I would never think the two could be connected. Will test back in original location after the next couple upgrades.