Wyze Cam v2/Pan Firmware Beta Test 11/17/2021

[peepeep]

Any beta folk have an opinion?

I have a v2 that is on 4.9.7.1068 and, although it is online and accessible to stream, it is shadowed and overlaid with This Device Is Offline and the crossed-out cloud in Group view.

Attempting to turn it off, or reboot from within the app yields, Operation Failed and Restart Device Failed, respectively.

I have power cycled the camera to no effect.

I expect that upgrading the firmware might clear this error - but perhaps not.

I don’t want to brick it.

Anyone?

Thanks!

[peepeep]

Here’s some esoteric silliness that may help another down the line:

Update:

Did all the cache clearing possible, no joy… but!

Forgot to say that the error was appearing identically on two virtually identical android 6 devices (running OS-exclude app 2.22.21) AND android 7 emulator Bluestacks (app latest production.)

Last night I opened Bluestacks and the error was gone. Exited. Opened the two android devices… also gone. !

A backend hiccup, maybe… :shrug:

or, possibly related, maybe even a combo-cause…

Before entering Bluestacks, I had attempted android device Playback access of the SD on the problem cam and found it would repeatedly (though not without exception) crash the app.

Tried reformatting the SD from within the app, it reported success, exited/restarted app and checked SD capacity, had NOT reformatted, checked Playback, footage still there, still intermittent crashing.

So for sure I’m going to climb up and pull that cam, climb down and exercise the SD card in slot, power plug too, reformat card in PC, maybe, etc.

[Newshound]

@peepeep

Last night I opened Bluestacks and the error was gone. Exited. Opened the two android devices… also gone.

Is the V2 offline issue still fixed for you?

I have a V2 on 4.9.7.798 (so different than yours) that has been showing offline for a couple weeks now. The cam otherwise runs perfectly, except I can’t update the firmware (just goes into an infinite update loop without updating the firmware).

Mine does this whether it is in a group or not. I have 2 others outside a group, and one more inside the same group as the offline one originated that are online. The working ones are also on 4.9.7.798. So currently this is the only one that fits your offline description of symptoms.

I suspect a server issue too, but why only certain V2s?

[peepeep]

Everything, I mean everything, is currently jake.

Both android tablets and via Bluestacks.

The SD card on the suspect cam is even acting nice. No crash, for the thirty seconds I opened and tabbed through some Events. Haven’t done a thing to it since I last posted.

Mine is 1 cam of six, one Group, and when bad, it read offline when Live Viewed singly, singled out of the group onto the main page, too.