I am testing a new Wyze cam v2, it is in my garage. So as I drive in and out of the garage it should record. It recorded me leaving this morning but not when I drove back in tonight! There is no way it can miss a whole car driving in or the garage door opening right before it. Camera is running the latest f/w: 4.9.5.36. WiFi signal 99%. Is this a known issue?
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Did it record anything in the 5-minutes prior to you pulling in that would have caused it to go into cool down mode
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I agree with @WyzeJasonJ what/ when was the last motion event recorded before you pulled in? did the garage door opening maybe take up the entire 12 second clip?
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Since you haven’t mention if you do or not; I suggest you install a micro SD card and have it on continuous or at least on motion detection recording.
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Ya for the $10 SD cost, the card it is fantastic and really changes significantly functionality and best features of the Wyze cams…
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No, there were no recordings within hours of it.
No, the camera recorded nothing, not even the garage door rolling up. And it usually starts recording as a light comes as soon as the garage door starts to move.
@Kaloy & Vancity, as it happens I bought SD cards I will be putting one in tonight. So the theory is that the camera captured the event but was somehow unable to upload it?
Make you format the card first as recommended and I think you will enjoy how it adds to the camera.
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Without an SD card set to continuous or motion detection recording, you are just relying on the free 12 seconds cloud recording on motion detection with a cool down of 5 minutes. For example; if a bug flew or a cat pass by the camera and records a 12 seconds clip after that it will cool down for 5 mins. if you enter the garage with your car during that succeeding 5 mins. cool down period, the camera will not record that on the cloud. The reason for this is that 12 seconds cloud recording is free, if they will not put a cool down period every after 12 seconds then its will be just like continuous recording and that will cost them a lot of server resources for a free service. But even with this cool down period limitation, you can still watch the live feed continuously from the Wyze app or much better as we suggest install a SD card on the camera.
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Thanks for the details Kaloy. So the free 12 second cloud option is pretty useless for most purposes.
I did install SD card on the camera, and formatted it, thanks for the tip Vancity. So the SD card recording does not have the 12 second limit, correct?
I want to also clarify again that there were no prior events within 5 minutes (or 5 hours) before I drove into the garage. So this is a bug or some other glitch.
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Correct, the SD card allows for recording for as long as there is motion. Also, and I have not tried this but I believe you can set it for continuous recording.
We’re forgetting something, we forgot that the camera could have been set to record also on sound detection and for the free 12 seconds cloud recording that is also included on the 5 minutes cool down.
@Vancity23, @Kaloy So this morning, when I drove out of the garage the camera did not show an event for garage door opening and me driving out! So again it missed an event. But it did register an event when the automatic garage door light (that came on when I was driving out) went off. It was a 12 second recording, light goes off, IR kicks in. So since I have the SD card now, I checked the recordings on the SD card. Sure enough it recorded the whole event, garage door opens, I get in the car and drive out, garage door closes. And it also recorded the event when the light goes out. So that is good. But since the cloud events are unreliable, how do I find a list of events and their time stamps? Or do I just have to check the playback from SD card?
@Kaloy wrt audio recording. It is set to only detect video. And again, there was no event, no video or audio event before the missed event (for hours let alone 5 minutes).
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Does the 5 minute cool off apply to each camera or the user account? I have 3 cameras…
The 5-minute cool down is camera specific, so if camera A sees and records motion and 2 minutes later camera A and B sees motion camera A will ignore due to cool down but camera B will record
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Thanks Jason. So it is still a mystery why the came in my garage not registering an event.
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That it is…did you check to make sure a detection zone was not on in an area where it would not see you coming in?
I had not set a specific detection area. Just checked on the camera, detection zone if OFF.
Last thing I could only think of is that the camera might have really bugged out due to lost of internet connection or power interrruption, but I don’t know how we could confirm that.
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