Working fine one minute, suddenly not. I have two Wyze battery cameras which are working just fine. In the App, this Pan3 says that it has lost its connection. " Please check your internet connection or try moving your device closer to your Wifi router". The firmware says it is the most recent.
Of the three cameras, this one is closest to the router. I cannot get it to reconnect. It has worked fine in this location since August 2023.
It is not my internet. Everything else is working just fine.
In settings when I tap on the restart button, it says “failed”. Reset tells me that it is successful. Clearly not. I have rebooted my internet, and my phone. I have unplugged the Pan3 and after 10 seconds plugged it in again. Same message.
Ideas please? I rely on this camera heavily. I’m a senior, live on my own in a kind of dodgy area.
Maybe you like to live dangerously like I do, but maybe we’ll Get Lucky here, do you still have your status light on the camera turned on? And if you do what’s it showing?
Try using a different wall adapter (at least 1500MA rated) just to rule that out, you can use any USB adapter like a phone charger as long as it is 1500MA or more. They do fail over time.
Is the camera outside, and if so, which orientation is it mounted in. What lights are on the cam, is it showing solid blue online, or flashing blue/red, etc?
have you tried to re add it? granted you Would have to go out to push the setup button on that as well. if You’re gonna do that you might as well take the following steps, check everything.
I would bring it in the house and inspect it, See if you can get it to work inside the house, there’s a chance that either the connection is not fully seated or something could have damaged the cord. Squirrels love to bite cords for some reason. Granted I don’t know if yours is accessible to them but they are wiley creatures.
and I see as I type, Dave made mention of something I was going to. Although they can be mounted upside down, I’m one of the ones that’s paranoid of this due to possible moisture seepage. Unless you take precautions and even then there’s no way to guarantee 100 percent that everything will work perfectly. I have two outside right now that are mounted upside down but I built covers to go over the top of them to protect them from any water getting to the plug in area. I would definitely go out and get it if you’re able to and bring it inside to check it out. Maybe even use a different chord and or brick if needed.
It seems like you have done a pretty thorough job of testing other things so either the cord the power brick or possibly moisture getting into the plugin would be my next steps to check if I were you.
It is upside down, lens on the bottom. It is under a glass case so as to keep the rain> out. I tired the restart, which says failed, and the rest says successful, which it is not.
Not restart. If the app can’t communicate with the camera that won’t do anything (and you’ve already power cycled it anyway). Factory reset would require holding the setup button down until the light changes, then go through the setup again.
But try the easiest thing first, a different power brick.
After that I would
Check the cable for damage or water infiltration (try a different cable at the same time as the power brick if you can, just for testing)
Try a factory reset
If none of that works, the cam could be dead. Mine also was protected from rain but it manages to get in there anyway. 24 hours in a bag of rice actually fixed it, though I only use that as a temporary/backup cam now.
I have fiddled about with this as long as it was light out. I am going to have to wait until tomorrow now, as we are presently having a storm. I will bring in inside tomorrow and have another go at it.
I will go out and have a look at it tomorrow in the daylight. I wondered about the cable, but can’t see it well enough now to check it. The factory reset says successful. If none of these ideas work, I will replace it.
Also make sure that your Router is not blocking it from the internet. Some Routers allows certain condition or rules to block things from the internet. It is possible that there may have been an auto update which switched something.
Are you using any type of Firewall, Pi-hole, or something?
One other thing to check, which I believe you can do even if off-line, go to Device Settings of the camera and check the IP it has set. Then check your router to see if the IP is listed, The reason why I am saying this is because at one time, I had a couple of devices with incorrect IP’s and/or a different Mac.
the reset button is actually only the services, so it relinks your subscription to the camera and your account.
the restart button in the app just restarts the camera remotely,
A factory reset will actually completely wipe the camera out and set back to its default settings that it had when you bought it and you have to set up the camera completely as if it was new. And that one you have to do physically by holding down the setup button on the bottom of the camera for a certain amount of time, That one is a more hands-on process.
Hope that gives a little bit of clarification, I know some of those when they were implemented had me confused as well. They weren’t explained as well as they could have.
Right on, keep us updated with what’s up. I would say don’t do a full factory reset though, more than likely the problem could be solved without it and that’s always kind of last hope. But I’ll try to hop on tomorrow and see if there’s any updates from you
