Wyze Cam Pan v3 - Does not return back to home position

I also read a review on the app somebody said the camera when it detected motion it doesn’t go back to the original position at all but it does first you have to make sure detection zone is off you set your position turn detection zone on and then motion tracking and you’re all set when it tracks motion it will then go back to the original setting if you don’t have detection zone on it will not work but I had no way to respond to this person to tell them maybe they’ll read it here. The pan V3 is an awesome camera I wish it had a little more detection distance like the regular V3.

Nope. That is exactly how I set mine. Doesn’t help.

With all features off, I set the position in the live stream and then enable the DZ. Return to the live view and enable Motion Tracking.

24 hours later… I have once again turned Motion Tracking off because it is not returning to the home position as required:

Click for Screenshots of three cams

Before Motion Tracking:

After Motion Tracking:

Before Motion Tracking:

After Motion Tracking:

Before Motion Tracking:

After Motion Tracking:

Oh man that sucks mine is right on the money… alright I’m gonna do a test I just set it up let see what happens tomorrow…see you then.

Apparently, one way to get it to stay at the home position is to turn on continuous recording to the SD card… Somehow mine got turned on to continuous. I’m turning it back off to only record events. We’ll see if that changes anything.

Mine works either way… But I will say I have not had the update yet I’m still on the old firmware if that makes any difference I don’t know

This morning I woke up to it saying “You’ve reached the end” when attempting to pan left. I had set it up upon installation so that “the end” was directly behind it facing the wall. Now it’s all disoriented and thinks “the end” is less than 90 degrees from center. I have a feeling this is yet another symptom of the mess of a firmware the camera launched with.

It is. Youl have to click reset position.

I am running continuous recording to 256 GB microSD Cards on all cams. Has no affect on Motion Tracking consistently resetting the Home Position.

I had that happen to my first cam. The left and right limits were behind the cam where the cord was. Then, somehow, the limits came around the front of the cam and moved several times. Then, the cam bricked and died… Hopefully a very painful and agonizing death. It was replaced under warranty.

Just a precautionary PSA warning. Manual reset of the cam by turning it on the base, either when powered or not, is probably not the best plan to correct this anomoly. :wink:

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Because the cams refuse to return to the Home Position designated by the DZ after Motion Tracking, I turned Motion Tracking off again two days ago as indicated in my post above

All my cams are plugged into Smart Plugs that power cycle them on a rolling schedule every night. All four of my PanV3 have now decided they want to return to a new Home Position after the power cycle. This is a new development since the Motion Tracking and Scan features are both disabled. And, rather than resetting to a higher FOV as they did after the Motion Tracking feature was enabled, they all reset to a lower FOV this time with slight horizontal offset as well.

All four cams are running Beta Firmware 4.50.2.3868.

Click for Screenshots of two cams

Before:
https://us1.discourse-cdn.com/wyze/original/3X/3/0/306bd55012f17f20f2e4b48b10ed98e113ea39d1.jpeg

After:

Before:
https://us1.discourse-cdn.com/wyze/original/3X/8/d/8df81b3a0e6e78fe52aaf04b946797350edbaa12.jpeg

After:

I wish I knew what the problem was I did all kinds of tests in the last couple of days my camera works perfect I’ve had hundreds of notifications and detections.

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With the news from the Fix It Friday thread that Wyze is working on changes in manufacturing:

I suspect that the issue may be hardware related and is due to motor slip. It would be interesting to do a comparative test of a cam with the motor speed set to minimum versus it set to maximum speed. If it is motor slip that is the cause, the higher speed should result in a greater or more freequent offset error due to increased torque. And, since it is, in my case, much more prevalent on the vertical motion rather than the horizontal, I would suspect that’s it is more of an issue with the mechanics of the upper vertical rotation motor.

A teardown video online reveals that the lower unit horizontal rotation motor in the base is a direct drive non-geared stepper motor that is considerably larger and theoretically more powerful than the upper unit vertical rotation stepper motor. It also reveals that it would only be required to make one near 360° rotation, so it rotates at a much slower speed than the upper vertical rotation motor.

The smaller upper unit vertical rotation stepper motor is a gear driven shaft onto an internal tooth gear ring. This is probably the cause of the offset. The gears are most likely slipping or are not properly calibrated for their diameter and tooth count. This motor is also required to make many more 360° rotations at a considerably higher speed to translate the rotation to the much larger outer rotating gear ring. With the faster speeds and the increased number of rotations, the margin for error is magnified, especially if the calibration is off.

Another possibility that has to be considered is the orientation of the cam. I have all of mine upside down. When setting them for the 180° image flip, the firmware then makes changes to the directional rotation of each of the motors to rotate the motor in the opposite direction using the same command button. If that code isn’t right, it may also be causing an issue with the position memory for the motors.

I would be curious to know if the majority of the position offset errors are occuring when the cam is upright or inverted.

There is still plenty of time for Wyze to work thru the issues before the expiration of the 12 month warranty so I will be optimistically patient.

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I have my speed set in the middle the same way it came from the factory no need to change it it works fine

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Mine is inverted. I wouldn’t be surprised if a pressed on gear is slipping. May also be related to sometimes the cam thinks it is at its limit when it isn’t. My work around for the cam going offline is to have it reboot once every day. I think that may also reset the position of the stepper motor calibration when it initializes. This may minimize the additive effect.

The motor shafts are not round but flat on two sides so the drive gear can’t be slipping on the shaft unless it makes a full 180° slip. This may be what is happening when the base motor decides it wants to reset the limit to the front of the cam.

The upper vertical gear outer driven ring is screwed to the connecting arm thru a bearing in the side of the housing. When the motor turns, the outer gear ring remains stationary in relation to the arm while the motor, attached to the upper block housing, traverses the ring while rotating its drive gear and taking the housing along for the trip.

Gear slip on the shaft isn’t the issue. The only possibilities are gear slip\jump between the teeth of the drive gear and the driven ring gear or internal motor slip w\ bad position sensors.

Agreed. I think there are multiple issues. The preventive measures for one are causing an increased freequency of the other.

Mine is inverted as well. I also figured why mine remained perfect on the home position for a couple of days - it wasn’t tracking ANY motion so it never moved. I turned off Motion tracking and Motion notifications and then turned them back in and now it’s tracking and moving again. Thus was 3 days ago. It is now off only slightly what would be down if it was upright, so it’s down for mine. I’ve reset the position again. Motion speed is currently set to 7.

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Mine also quit tracking again. I’ve reset it again as I did before, but haven’t had a chance to go out and test it yet to see if it’s working again.

I’m about to dig my Cam Pan v2’s out of the trash and put them back up. I’m done with this repeat positioning issue. I open the app and the V3’s will all be aimed at some random direction after motion tracking. With no reliable tracking I might as well have bought Cam v3 instead. This is nutz after years of great performance with Wyze products.

P.S., too late … the trash was picked up. :roll_eyes::face_with_symbols_over_mouth: Damnit!.. (sigh).

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Wouldn’t have helped. My v2s do it also.

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Odd…my V2"s ALWAYS returned to the original point after tracking. They were all mounted upright. I hope this issue gets resolved someday. Range of motion and tracking is why I upgraded to the V3’s. Tracking off now until… whenever.