Happy Friday, everyone! 
We have our new batch of Fix-It Friday issues! We also have some updates about submissions that were dormant so we’ll add those at the end of the document. Let’s begin with our new topics!
Forum - Alexa Person Detection Triggers on some Wyze Cam v3s with Cam Plus Lite have disappeared for new activations for some users. They are still present for some people or those who previously set them up 
We’re looking into this from our side! Stay tuned!
Reddit - Wyze Cam v3 Pro and Wyze Cam Pan v3 30-second forward and back Playback buttons skip random hours 
We have confirmed a fix for this issue and we’re working on adding it to the 2.41 app. We’ll keep you posted as we progress.
Core - Wyze Cam Pan v3 detection zones not working 
It’s suspected that this is related to the motor drift issue that we’re working on. We have an improvement in beta now but we’re still collecting more data to find the optimal tolerance level for the devices. Once we have that sorted out, we’ll release the firmware to the public. We’re also working on new processes in manufacturing to prevent this problem from occurring for future cameras. We’ll keep you updated about the beta progress.
Discord - Special characters not allowed in Wyze Mesh Router Pro SSID or password 
It is expected that SSID and passwords with special characters should work unless that special character is an apostrophe. The block on apostrophes is by design. However, we saw a report that the router behaved incorrectly when dealing with this case so we want to look into what happened there. If your router crashed or otherwise stopped responding when special characters were used, please make sure that you’re using firmware 1.0.0.73 or later. If you are on updated firmware, please then send in a log using these instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
- Let’s Take a Look at Some Previous Submissions -
Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later 
No further update on this one this week. We’d like to have more logs from people that have set up Wyze Rules to turn on the spotlight for X minutes instead of just to turn them on, if you don’t mind! Here are the log instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.
Reddit - Wyze Cam Pan v3 does not return to set home position 
The beta still looks promising but we’re still collecting more data to find the optimal tolerance level for the devices. Once we have that sorted out, we’ll release the firmware to the public. We’re also working on new processes in manufacturing to prevent this problem from occurring for future cameras. We’ll keep the updates coming!
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card 
We have verified that this issue is fixed on future firmware. We’re about to have another round of testing for the build that is currently in beta testing. The version that goes through after that is released to the public will have the fix.
Core - Cameras appear offline in the app, though they are online and viewable 
No further updates on this one yet. Here’s the info from before: We’ve gone through all the submitted logs! Some of them don’t have information because the log was created after the camera was power cycled or rebooted. But we did find that all the useful logs showed that the firmware keeps trying to reconnect IoT but cannot get the IP address and cannot connect to the internet.
If your internet connection was solid at the time, we think that there was probably a crash on the Wi-Fi driver not related to the firmware. We’re working on adding a health check function to recover devices in similar states. The cloud side is already in place and next we’ll work on firmware.
Reddit - Event recordings are skipping/stuttering 
We’re getting ready for the next beta firmware round! We’re aiming to release it to testers next week.
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) 
We don’t have a new update for this yet because the fix is moved into the firmware build following the one currently in beta.
- Updates For Dormant Topics -
The Alexa Routines trigger "IF clear for ‘X’ time” wasn’t executing when using a Wyze Sense Hub and a Wyze Sense v2 Motion Sensor
This isn’t something we’re able to replicate anymore. Is this still a problem for people? We’ll leave this open for a bit to see if anyone is still experiencing this problem. If we don’t hear back, we’ll close it. We have reason to believe that this has been addressed already.
Slow Alexa announcements of Person Detection from outdoor cameras 
Is this still a problem for anyone? If so, how long does it take for an announcement to happen after the Event Video is triggered?
Greater control over marketing popups in the Wyze app
We’re working on a toggle for improving control over marketing messages in the Wyze app. We’re also working on auditing what we send and when as well as a duplicate data cleanup initiative that will help ensure that messages sent to folks are more relevant to them. We’ll provide more information as we move forward.
Wyze Cam Pan v2 siren not able to be selected as an action in Rules when it was previously available 
Is this still a problem for folks? We’re looking into it but could use some confirmation from all of you.
Moving object detection 
We are testing out a prototype. It’s possible that this will be released to cameras in the future but we can’t promise it yet. We need to see how it performs first.
Wyze Sense Hub Events not showing the correct time 
We are aiming to work on the Wyze Sense Hub time sync in the next firmware release but this isn’t final yet. We’re aligning on a solution and will provide updates when we have them.
Thank you for reading! We know this update was longer than usual. See you next week for Fix-It Friday!
