Wyze Cam Pan Offline and no Voice Prompts

Power & Lighting
1

One of my Wyze Cams is a Wyze Cam Pan and I noticed it was offline this week for no reason (my other cams were fine). I checked and it was plugged in properly but just showing offline with the camera eyeball pointed at the ceiling. In my Wyze app it showed offline and suggested a power cycle. This did nothing. So I figured I should probably try deleting it from my app and resetting the camera up like new. Did not work. Will not stay on and has no voice prompts.

I logged into the support site and saw I should check the LED status light on the camera. When I plug it in the light does not come on unless I rotate the base so the power cord is at the back. Then the solid yellow light comes on and then eventually begins flashing yellow. If I do nothing it eventually shuts off and rotates the cord to the side where the Setup button is. If I hold the Setup button it eventually makes a bell sound but never says “Ready to Connect.” Then it rotates the power cord as previously described and turns off the device. I tried another power cord as the article (https://support.wyzecam.com/hc/en-us/articles/360022501071&?section=no-voice-during-setup) suggested. Had no effect. The article provided no further assistance so I thought I would try a post in this forum.

Please help! I use this camera to watch over my 84 year old mother. (I actually have multiple ones in her home but this is the only PAN one.)

2

Did you file go to Account–> Help & Feedback → Report an Issue?
If not do so promptly and include a log file.

Do you have an SD card in the cam?
If so try removing it and resetting.

3

I had exactly the same problem. I tried removing the SD card and then was able to successfully reset the cam. I scanned the Wyze brand SD card with my Windows 10 PC and it found and corrected errors. Then I was able to reinstall it in the Pan Cam and it still worked. I then used the Wyze app to format the SD card.

4

Hey there,

I am sorry to hear that your Wyze CM Pan is not working. You should try the following: make sure the power cable is not damaged and make sure the power port on the Wyze Cam Pan is not damaged. Try a different outlet, make sure you are using the Wyze provided power adapter and cable.

Kenner

5

My camera is working now. I was sharing the steps that I took to get it working again so that maybe I can help someone else with a corrupted SD card that took their camera offline.