I recently purchased a refurbished Wyze Cam Outdoor V1 (from Backdoor) to replace one no longer working at all. It appears to work in all regards, except rather than record video it records a single image. When I hit the play button I get the screen shot attached. The screenshot suggests I need to buy Cam Plus to get any video. However the other, original, V1 I have does record 12 second videos without Cam Plus. I have compared settings and don’t see that or where they differ. Any help will be greatly appreciated.
Does the other original WCO v1 have cam plus lite ? There are no more videos unless you already have cam plus lite. You can’t sign up for CP lite anymore but if you already have it you can assign your newer WCO v1 to it.
I’m not sure. If I have Cam Plus Lite on the original WCO V1, how would I assign it to the new one?
You have to log into your account on my.wyze.com then go to Services and see if you have Cam Plus Lite. If you do you can add your camera to it. The original free 12 second videos that worked when the WCO cams v1 were new was discontinued years ago.
That worked, thanks, although the Cam Plus Lite service was not easy to find,
Another question if I may. Under Account, Firmware Update only the original camera is listed. Any idea why that would be?
Open the newest WCO v1 on the app to live view, go to setting on the top right corner, then go down the list to Device Info , then tap Firmware and see if there is newer versions ready for up date. I am using 4.17.4.427 which is the latest from 6 November 2023.
I use iOS and I have Automatic updates for firmware turned of for good reason.
Apparently the new camera is using a later Firmware? 4.17.0.158 although the other camera is at the same level as yourself. Color me confused.
Your screen shot shows there is new firmware available for the newest camera, just tap the arrow to the right of the green box that says new. The firmware on the newer cam .158 is from 2020. You will probably have to do a lot of updates.
You could try to flash the firmware to the newer version with a 32GB or smaller micro SD card formatted in FAT32 with these directions or if the camera is working just leave it alone and let it work.