I have said this many times on this board, REVERT to 9 March 2021 firmware for cam and base… Follow the directions, If it doesn’t work the first time try again. Make sure both the devices (Phone) and the base are on the same 2.4 network. I have done this about 4 times with other firmware changes, but I have not done it with this one because my upgrade worked.
It doesn’t matter - how do you try to revert
(manually or by default) previous firmware, it was was impossible to connect Wyze cam outdoor to the base station and I got the same voice prompt “Setup failed”
I NEED DIRECT SUPPORT FROM WYZE.
Is it possible to help me remotely?
I fixed my issue by manually installing the previous firmware on the base first then the cameras. This took several iterations on each to get the firmware to take, but it eventually worked. Even the camera that I had previously deleted took the previous firmware and I added it back in. But a few minutes later two cameras lost connection again. I went through the sync and add camera option and they came back.
Thanks for the help on here. My Wyze Support ticket emails were slow and of no help.
This is a second (or first) topic about the same issue on the forum.
I have this issue that occurred after the latest Wyze updates. After that, I lost access to my outdoor cam.
I updated the base first as was instructed on the Wyze forums and tried to fix this issue myself. I have tried to reconnect the cam multiple times but without success.
I had a solid yellow light, and now I cannot access it via the app (even connected), it doesn’t reset via power cycling. After that, the camera disappears and I CANNOT update it since the base + cam was not able to connect. I am unable to revert the previous firmware for the base as well because it is updating to the newest firmware AUTOMATICALLY.
I have also tried the factory reset and that doesn’t do anything either. I’d love to install older firmware, but I can’t seem to be able to do anything right now. My base and cam outdoors all successfully installed the new firmware and will not connect to the base station. The base station status light is blue but the cams are flashing blue.
The voice prompts “Pairing is in progress” and then “WyzeCam outdoor setup failed”
I submitted a ticket but have not received a response yet. After doing the camera power cycle unsuccessfully, I decided to remove a camera and try to re-install it but now the cam doesn’t appear on the app and it is unable to reconnect again. Now I have no access to it at all. The Base could not connect to the internet for several days either via wifi or ethernet. As a result, its firmware could not be reverted. Is there any way to fix this?
I need a timely response because my outdoor cam isn’t working anymore or should I send back the outdoor cam bundle and get the replacement?**
New outdoor cam firmware broke my battery again. This firmware also will not allow me to revert back to a known working firmware.
Did you try to flash the firmware as listed and discussed above with the SD card ?
Yes, I did but it didn’t help.
Is here Wyze support direct phone number or live chat line?
No. I don’t have an SD Card reader on my computer so it’s impossible.
call 1-844-999-3226 or 1-206-339-9646 M-F 5 AM to 6 PM . I forgot the Saturday hours but they are open.
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Thank you Antonius for providing this info. (which I couldn’t find on the wyze.com website) You deserve to be recognized. 
Finally, I got in touch with one of the Wyze support team members. Hope they will help me.
Today morning bunch of my devices door cam, and second base and it’s cameras went offline. WTF 
??? Now 2 bases and all outdoor cams ARE DEAD. On top of that a door bell is dead. Are you kidding me. THIS IS SIMPLY NOT ACCEPTABLE!!! All wired cams are still working. Thank god to that.
Had the same issue yesterday.