I’ve had a problem with Wyze bulb timer based rules since last night at 7:36pm EST. Bulbs do not turn off after being on for a few minutes per Rules set up in the Wyze app. Anyone else encountering the same issue right now?
More details: I have a rule set up that will turn off two Wyze bulbs (bulb A and bulb B) after bulb A has been on for 3 minutes and 58 seconds. Both bulbs turn on through another rule for a Wyze Sense contact sensor when a door is opened. The bulbs on rule still works now. The rule to turn off the bulbs has worked for the past year (minus any Wyze outages) until last night. I checked the rules, and logically it is set up correctly. I powered off the bulbs and powered them back on through the light switch. I forced stopped the app and restarted it. I even deleted the rules and put them back exactly as it was before. It still does not function.
Since only some rules work and timing based rules do not, is Wyze having server, and possibly logic issues, with the infrastructure?
Welcome to the Wyze community @flyingchipmunk!
According to Wyze, this issue is solved. https://wyzelabs.zendesk.com/hc/en-us/articles/360015979872 You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support (click the chat icon in the lower right corner) phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
Wyze may have solved the notification issue that happened on Saturday but the logic Wyze uses on the servers is not fixed, can even be considered broken. Rules do not function correctly when they are based on timing such as stay on for X number of minutes, or turn off after X number of minutes.
Hey @WyzeGwendolyn! Long time no chat… Hope u r staying afloat out yonder in wyzeville.
Cross-posting from the 12/19 outage thread since everything else but this seems to be resolved…
I’ve got a funny thing happening w/triggers still.
Wyze bulb set to turn on upon door open and then back off 3min after door closure. The open/on works fine, but the close/off is no longer functional. Have tried deleting & recreating the close/off trigger with no improvement.
I’ve got 3x doors & bulbs configured like this and all (3) scenarios are malfunctioning the same. Possible that some other service is still struggling?