I hope I’m wrong and just an idiot for not being able to figure it out. I know these are cheap but really? Please tell me I’m wrong.
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I haven’t used mine since summer (currently using the Pros), but I thought I was able to answer calls without digging out my phone. A quick search showed that the support article says that you can answer calls with them:
I think you should be able to single or double-tap the earbuds to answer a call.
Worst case scenario, you can always ask the Voice assistant to answer or hang up, but I’m pretty sure I’ve answered and hung up on calls with the non-pro ear buds (95% of the time I don’t answer calls though).
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Thank you for the reply. Unfortunately either this feature has changed or does not work with my earbuds. I got nowhere after an hour with a chat agent. Apparently they don’t know how to do it either.
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OK, I’ll try to remember to test it for you. I am a little swamped with work stuff tonight, so if I haven’t responded within a day or so, feel free to remind to to test it out if nobody else has yet (I won’t be offended at a reminder, though hopefully I just remember on my own when I’m back near where I left them).
I am definitely willing to try to figure it out for you. I’m pretty sure I got it to work this summer when my wife called me. If I can’t figure out it out, I will be passing on some feedback to Wyze employees about this, especially since the support site says it’s possible.
What phone model and OS version are you using by chance?
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It’s working now. Firmware update then only right side would work (answer/end calls). Reset twice, now they both work (answer/end calls). Funny that 2 chat agents had no clue how to do it. Being so cheap it’s hard to get too mad. Thank you carverofchoice for the follow up and willingness to help.
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AWESOME! About 15-20 minutes ago I retrieved mine and they had no battery, so I plugged them into power and was just getting ready to test for you when I saw your message. I am so glad you got this working! I’m still going to pass on some feedback that the support article wasn’t clear on how to answer or hang up phone calls for these.
I appreciate you following up with saying the firmware update and resetting them (twice) got it resolved. It will be helpful to know to suggest that to anyone else.
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