First off I want to say how much I love my Wyze Bud Pros! I purchased a pair as soon as they released.
Had them for almost two years with no issues.
Last week I used them and noticed the right bud was very warm, almost hot. Now I cannot get the right earbud to pair. It looks fully charged when in the case. However, it has a gray cloud outline with a line through it when it is out of the case. I have deleted them through the Wyze app numerous times and re-paired with no success. I did notice that in the settings for the pro buds a link for Lost An Earbud? When selected, the next page has two options, to “Get My Replacement” or “Activate Replacement”. When I choose Get My Replacement, it goes to a blank App shop page that never loads. (Screenshots uploaded for reference)
How would I go about getting a single replacement? I know its not covered by the manufacturers warranty. I would love to find a way to just buy a single replacement so that I can go back to audio bliss.
I had the same issue. After a short wait – less than one minute – I’m otp with Wyze support @ 1 206 339-9646. Sounds like a known issue within the app. While otp the support rep sent an email to me with a request for a screenshot of the “Device Info” screen within the Wyze app. After verifying my info they’re sending a replacement as a one time courtesy. I expected a charge of some sort so am very pleasantly surprised !! Good job, Wye !!
Has anyone figured out how to resolve this? My buds are no longer under warranty, so they were unable to replace them. Right bud shows the cloud with the gray line, left bud works fine. Tried all the troubleshooting steps but nothing has worked so far
Have you had any success? I’m experiencing the same issue and was hoping to get some resolution. The product is out of warranty but since this appears to be a known issue they should provide some option instead of having to purchase a new set. The buds have sat in my office to take calls on my phone or meeting on Zoom. Over the last few years more and more things I’ve purchased have failed. My Wyze watch fell apart, cameras are failing, etc, prior to so as you can imagine I am getting frustrated with issue after issue.
